Sr. Software Engineer - Communications

Description

• Design and implement systems responsible for high concurrency and scale.
• Together with your team, you ensure the communication methods that our infrastructure supports are tested with appropriate unit and integration tests to ensure the uptime of our systems.
• Participate in customer research/discovery with Product to understand current problems, needs, and estimate technical feasibility of various potential solutions.
• You care about the long-term maintainability of the codebase and advocate for refactoring and code cleanliness.
• Hold a high bar of engineering excellence and always look for ways to raise it. Adopt our engineering best practices, provide and receive in-depth code reviews, and participate in healthy debate as a team. Evangelize your own expertise and experience among your teammates and the rest of the organization.
• Identify gaps, deficiencies and inefficiencies in the system. Propose and implement solutions.
• Research and determine key architecture and design decisions to build a scalable, robust, yet simple Voice platform - this will involve some combination of leveraging our existing technology, refactoring existing systems, including off-the-shelf systems, or starting from scratch when it makes sense.
• Work in a truly agile fashion to turn a massive, unruly problem into thinly sliced deliverables and execute quickly against them while limiting work in progress.
• Build a deep understanding of our communications systems - enabling you and your team to build on top of and modify the existing architecture.

Requirements

• Experience building features that integrate voice communication with the phone network as well as with web and mobile applications, preferably in an agile SaaS environment.
• Familiarity with public cloud, such as AWS, GCP, Azure
• Strong familiarity with Agile software development processes: Scrum or Kanban
• Creativity and proactivity - an ability to solve complex problems without a roadmap
• 5+ years of experience working in software engineering teams
• Experience building real-time communication systems at scale.
• Experience integrating with voice communication SaaS providers (e.g., Twilio, Sinch, Vonage etc.)
• Proven experience working across all levels of the development stack.
• Ability to think pragmatically and effectively balance business outcomes with technical goals
• You can identify and resolve code-smells through sensible refactoring.
• Comfortable working with remote team members
• Strong familiarity with REST APIs and web-based APIs
• Experience with SMS and email protocols as well as providers such at Twilio and Sendgrid.
• Together with your team, your deliverables are always well-instrumented. Queries and dashboards are easily accessible and regularly used to drive decisions as well as measure progress.
• Experience with VoIP protocols such as SIP, WebRTC, RTP, etc
• Proven experience with object-oriented languages (Python, Ruby, JS, Java, C#, etc.)
• Experience working on platform teams or building platform services, whose customers are other internal teams.
• Ability to establish strong working relationships with peers across other platform development teams

Benefits

• Enthusiastically participate in a high-performing, empowered team with high levels of mutual trust and respect. Along with the team, you will take ownership of your problem space - reflecting and growing from our failures and celebrating our successes.

Training + Development

Interview process

Visa Sponsorship

Security clearance