HSB | UK and Ireland provides engineering insurance, risk management, and engineering services.
Deliver sales & admin support for MDIS, managing quotes, client liaison & compliance.
4 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Manchester, England, United Kingdom
Office Full-Time
Company Size
4,000 Employees
Service Specialisms
Engineering Insurance
Risk Management
Loss Prevention
Surveying Services
Engineering Services
Technical Advisory
Property and Casualty Insurance
Cyber Risk Insurance
Sector Specialisms
Construction
Engineering
Technology
Industrial
Energy
Infrastructure
Buildings
Residential
Role
Description
quotations
lead management
client follow-up
sales support
compliance
pre‑design
Follow up with customers via telephone and/or email after initial contact, within set timeframes, to build relationships and increase business turnover.
Work directly with customers to gather all necessary information for quotations and indications and act as a main point of contact throughout the sales process.
Issue all required documentation and indicative quotations for MDIS products, and follow up regularly.
Assist with scheduling appointments in a non-targeted capacity.
To follow up on all formal quotations provide to your clients to answer any questions they have and with the aim to win the business
Develop key contacts at senior levels within target organisations to foster long-term business relationships.
Continually aim to meet all KPIs and SLAs related to emails, tasks, and other ad hoc administrative requirements.
Record all lead data accurately in internal systems to ensure relevant and up-to-date information is available.
Ensure full understanding and compliance with MDIS company policies and procedures.
Manage tasks within set service level agreements (SLAs), including follow-up on new and outstanding quotes and chasing outstanding payments.
Maintain up-to-date knowledge of all MDIS products and services to better support customer interactions.
Achieve agreed objectives and targets, working closely with Sales, Marketing, to support overall business goals.
Deliver a comprehensive sales support service within your respective area, including liaising with clients and technical teams to arrange pre-design meetings.
Strictly adhere to MDIS selling practices, methods, policies, and procedures in accordance with FCA rules and external compliance regulations.
Provide general sales support to Business Development Managers, Regional Sales Manager, and the wider MDIS group, offering guidance to both new and existing clients on the full range of MDIS products and services.
Requirements
crm
fca
kpis
sla
reporting
customer service
Understanding of sales processes and pipeline management
Proactive follow-up and client engagement techniques
Ability to manage multiple tasks and prioritise effectively
Familiarity with CRM systems or internal databases
Skilled in scheduling meetings and managing calendars
Ability to liaise confidently with clients, senior stakeholders, and technical teams
High level of organisation and attention to detail
Ability to support sales teams with reporting and updates
Proven track recorded of working towards targets, in a fast paced, high volume sales environment
Experience issuing quotations and sales documentation
Accurate data entry and record-keeping
Knowledge of FCA rules and compliance standards
Communicate effectively and maintain excellent relationships with internal and external stakeholders to support sales objectives.
Experience working within service level agreements (SLAs) and key performance indicators (KPIs)
Strong customer service and relationship-building abilities
Excellent communication skills (verbal and written)
Understanding of company policies and procedures
Persuasive and professional telephone manner
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
a leading provider of engineering insurance and risk management services.
has a strong presence in sectors like industrial, energy, marine, transport, and utilities.
known for its expertise in risk mitigation, offers tailored solutions for complex engineering challenges.
comprehensive approach includes technical assessments, engineering inspection, and specialized insurance coverage.
works with various industries to manage risks associated with machinery breakdown, equipment, and operational efficiency.
with a deep understanding of engineering, delivers exceptional service to clients across the UK and Ireland.
focus on innovation and customer-centric solutions makes it a trusted partner for major infrastructure projects.
Culture + Values
Customer commitment
Integrity
Excellence
Innovation
Teamwork
Environment + Sustainability
Net Zero by 2050
Climate Commitment
Aiming to achieve carbon neutrality by 2050 through strategic energy efficiency and emission reduction strategies.
Striving to reduce the carbon footprint through energy efficiency and responsible business practices
Ongoing assessment and reduction of environmental impacts across operations
Inclusion & Diversity
Inclusive recruitment strategies
Gender balance focus with ongoing evaluation of gender representation in leadership roles
Regular employee engagement surveys to track progress