Description
l2 support
config updates
network monitoring
packet capture
firmware upgrade
capacity planning
The engineer will provide L2 support for Meraki MX, MS, MR, MV, and MT devices, perform configuration updates, routine maintenance, and assist with onboarding new sites and services. Responsibilities also include diagnosing escalated network problems, conducting packet captures and dashboard analysis, and escalating systemic issues to L3 engineering. Ongoing monitoring, firmware upgrades, capacity planning, and documentation of network diagrams and inventories are part of the daily duties.
- Provide L2 support for Cisco Meraki MX, MS, MR, MV, and MT product lines.
- Perform configuration updates, network changes, and routine maintenance.
- Assist with onboarding new sites, devices, and network services.
- Diagnose and resolve network issues escalated from service desk or field teams.
- Troubleshoot Layer 1–3 issues related to switching, routing, wireless, VPN, and security.
- Perform packet captures, log reviews, and Meraki Dashboard analysis to identify root causes.
- Escalate complex or systemic issues to L3 engineering with clear documentation.
- Monitor network health, performance, and alerts using Meraki Dashboard, SNMP tools, and monitoring systems.
- Proactively identify potential issues and recommend improvements or preventive actions.
- Assist in firmware upgrades, device replacements, and capacity planning efforts.
- Support configuration and deployment of Meraki switches, access points, firewalls, and SD‑WAN appliances.
- Implement VLANs, DHCP scopes, routing updates, and wireless SSID adjustments as directed by L3 engineering.
- Ensure adherence to security and network configuration standards.
- Maintain accurate documentation, including network diagrams, device inventories, and SOP updates.
- Collaborate with project managers, field engineers, and senior network engineers during deployments or network changes.
- Occasional after‑hours support for maintenance or outages.
- Travel to remote sites as needed.
Requirements
cisco meraki
tcp/ip
vpn
azure
ccna
teamwork
DPR Construction is seeking a Level 2 Network Engineer with at least five years of professional experience to support and manage Cisco Meraki network environments across distributed enterprise sites. The role requires strong hands‑on troubleshooting skills and the ability to work with routing, switching, wireless, firewall, and SD‑WAN technologies. Collaboration with senior engineers and appropriate escalation of complex issues are essential to maintain reliable network operations.
Candidates must have a solid foundation in TCP/IP, DHCP, DNS, VLANs, STP, and trunking, as well as VPN fundamentals such as AutoVPN and client VPN. Experience with cloud networking integrations (e.g., Azure), DNS architecture, basic routing concepts, and wireless RF troubleshooting is preferred. Strong communication, documentation, and customer‑service abilities are required, and certifications like CMNA, CCNA, or Meraki Specialist are a plus but not mandatory.
The role demands analytical thinking, attention to detail, and adherence to established processes, with a collaborative, team‑oriented mindset. Employees may participate in an on‑call rotation, provide occasional after‑hours support, and travel to remote sites as needed. Reliability and the ability to appropriately escalate issues are critical soft skills for success.
- 5+ years of professional network engineering or support experience.
- Hands‑on experience with Cisco Meraki platforms (MX, MS, MR required; MV/MT preferred).
- Strong understanding of TCP/IP, DHCP, DNS, VLANs, STP, and trunking.
- VPN fundamentals (AutoVPN, client VPN).
- Familiarity with cloud networking integrations (Azure) and related services.
- Understanding of DNS architecture, design, and troubleshooting (public and private).
- Basic routing concepts (static routes, OSPF/BGP exposure a plus).
- Wireless troubleshooting and RF basics.
- Experience supporting enterprise or multi‑site networks.
- Ability to interpret packet captures and use diagnostic tools.
- Strong communication, documentation, and customer‑service skills.
- Certifications preferred but not required: CMNA, CCNA, Meraki Specialist.
- Strong analytical and troubleshooting skills.
- Reliability and attention to detail in operational tasks.
- Ability to follow established processes and escalate appropriately.
- Team‑oriented, collaborative mindset.
Benefits
Information not given or found
Training + Development
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