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Service Manager
Mission Rock Residential, Llc
Lead service team, oversee maintenance operations, ensure property quality and resident satisfaction.
8d ago
$32 - $35
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Nashville, TN
Field
Company Size
2,500 Employees
Service Specialisms
Property Management
Asset Management
Resident Services
Leasing
Maintenance Services
Financial Reporting
Resident Retention
Sector Specialisms
Multifamily Residential
Affordable Housing
Tax Credit Communities
New Build Lease-Ups
Value-Add Renovations
55+ Housing
Troubled Asset Resolution
Role
What you would be doing
work orders
purchase orders
property maintenance
schedule planning
team leadership
resident service
- Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner
- Partner with Property Manager to support operational goals and performance to meet owner’s objectives and adhering to Mission Rock’s standards
- Manage purchase orders (for supplies) to ensure budget goals and objectives are met
- Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents.
- Plan and prepare work schedules, delegating workloads, and monitoring workflow
- Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal
- Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc.
- Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission
What you bring
hvac cert
cpo cert
microsoft suite
3-5 years
driver's license
customer service
- HVAC certification is required
- Adherence to Fair Housing best practices
- 3-5 years of multi-family, or similar industry, maintenance skills/experience
- Basic computer skills, including familiarity with Microsoft Suite
- Cost savings acumen
- Proven ability to positively lead and develop a team
- Strong organizational and time-management skills
- Candidate requires own set of tools
- Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience
- CPO Certification required
- Valid Driver's License with reliable transportation
- Enthusiasm to collaborate and engage with others
- Must be able to perform general/routine inspections and identify possible issues
- Strong customer service and communication skills, with a willingness to go the extra mile
- Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.
- Medical, Dental, and Vision insurance plans
- Career advancement and learning opportunities
- Employer-sponsored short-term & long-term disability plans
- Voluntary benefits
- Health savings account with employer contribution
- 401(k) with company match
- 13 paid holidays, including a Personal Wellness Day & Volunteer Day
- Housing discount opportunity
- Company-paid life insurance
- Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
- Bonus opportunity
- Flexible spending account
- Employee Assistance Program (EAP)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- With a mission to provide superior property management services, the company has steadily grown into a leading force in the industry.
- The company specializes in managing diverse residential and commercial properties across various locations, offering tailored solutions for every client.
- Their expertise lies in maximizing value for property owners while ensuring high-quality living experiences for residents.
- With a keen eye for detail, they take pride in maintaining and enhancing the properties they manage, making them a preferred partner for both investors and tenants.
- Their portfolio includes a mix of luxury apartments, affordable housing, and multi-family communities, showcasing the breadth of their capabilities.
- They stand out with their commitment to staying ahead of market trends and leveraging innovative technologies to streamline operations.
13 Holidays
Generous Time Off
The company provides 13 paid holidays, including a floating holiday, alongside generous paid vacation and sick time.
$1,200–$2,400
HSA Contributions
The company offers HSA contributions ranging from $1,200 to $2,400 as part of their comprehensive benefits package.
- Passionate about innovating our services and technology to deliver best-in-class experiences and outstanding results
- Daily culture founded on transparency, accountability, and respect among all team members
- Encourage innovation and creativity in pursuit of service excellence
- Dedication to honoring and celebrating the uniqueness of our teams and team members
- Commitment to integrity, honesty, transparency, accountability, respect, relationships, inclusivity, vision, and empathy
- Nurture a collaborative and strategic approach with the expectation of overachieving for our clients
- Mission Rockers come to work each day excited to learn, grow, and continue developing new skills and expertise
- Driven by pride, passion, and competitive spirit to be a best-in-class multifamily management company
~24,000 MMBtu
Energy Usage Reduction
Annual reduction in energy usage at full build-out, showcasing significant operational efficiency improvements.
>50,000 gallons/day
Water Conservation
Daily water savings achieved through Building B's black-water system, emphasizing sustainable resource management.
79% CO₂ Reduction
Carbon Emissions Savings
Percentage reduction in CO₂ emissions compared to equivalent U.S. developments, highlighting strong climate action.
64,000 gallons/day
Water Recycling
Daily water recycled by the on-site black-water treatment plant for non-potable uses, reinforcing water sustainability efforts.
- District energy system online supplying shared heating and cooling using 100% renewable energy sources
- Buildings elevated ~5 ft to mitigate sea-level rise; center of site raised to handle 66 in of projected rise
- Building B is LEED Gold certified with a black-water system conserving >50,000 gallons/day
- Verde tower uses recycled grey-water for irrigation, energy-efficient systems, 250+ bike parking spots, native plantings, and bay-water geo-exchange from district plant
- Certified LEED Gold neighborhood
- Targeting 100% renewable energy for building operations and carbon-free energy when fully built-out
- Zero potable water for non-potable purposes
- Partnership with Ever-Green Energy began system planning in 2016, construction in 2020, district energy live in 2023, black-water system online in 2024
- Bay-water exchange system conserves millions of gallons of water annually
- Dedicated Task Force reflecting diverse voices focused on equitable practices
- Ongoing education and awareness in unconscious bias, performance feedback, conflict resolution and other topics
- Training for leadership and hands‑on inclusive practices
- Promote feedback channels throughout the organization to ensure voices are heard
- In Careers & Culture page: team receives training on unconscious bias and relevant topics
- Inclusion listed among core values alongside Integrity, Accountability, Respect, Relationships, Vision, Empathy
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