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Johnson Controls

HVAC Truck Based Customer Service Rep

Company logo
Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Assist with HVAC service agreement renewals, billing, AR, and admin support.
8d ago
$26 - $41
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Indianapolis, IN
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
warranty resolution
inventory control
billing preparation
contract renewal
accounts receivable
query reporting
  • Assist CSAs in resolution of warranty/SD warranty issues.
  • Support inventory control process including updating equipment asset transactions.
  • Provide additional service administration support, as required.
  • Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.
  • Updates the Service delivery plans as required by team.
  • May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
  • May be responsible for the scheduling, tracking, and monitoring of the touch point plans and the contract renewal life cycle process with the account owners. Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
  • Research, resolves, or escalates accounts receivable disputes as outlined in the escalation process. Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues. Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues. Processes invoice credits and re-bills, as necessary.
  • Proactively contacts customers ensure customer satisfaction and a commitment to pay.
  • Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service-related transactions.
What you bring
high school
3-5 years
project accounting
excel
access
interpersonal
  • High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service & sales, or technical work environment.
  • Experience and/or basic project accounting or costing principals is desired.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing, and Internet business application usage.
  • Strong interpersonal skills to effectively communicate with both internal and external clients.
Benefits
  • Health Savings Account (HSA)
  • Referral Bonuses
  • Wellness Program
  • Employee Assistance Program
  • Short-Term and Long-Term Disability
  • Medical/Dental/Vision insurance
  • Life Insurance
  • Company Vehicle (as applicable)
  • Comprehensive Benefits
  • Competitive Starting Pay
  • 401(k) savings plan with company match
  • Paid Training
  • Global Advancement Opportunities
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
  • Pioneered the electric thermostat, launching the building controls industry.
  • Evolved into a global leader in smart building systems through over a century of innovation.
  • Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
  • Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
  • Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
  • N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
  • Includes diversity targets in senior leaders’ performance metrics tied to compensation.
  • Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
  • Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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