Account Manager

The Account Manager oversees a team executing a high level of customer care for key accounts in Columbus, OH and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. The Account Manager oversees all daily operations of the team, and will ensure a safe and respectful work environment for all.

• Manages budget and controls expenses effectively
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Meet or exceed safety performance standards
• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
• Meet or exceed net income growth targets
• Builds a culture of work safety and leads by example with one's own safe behavior
• Develops and maintains relationships of trust and engagement with on-site client
• Meet or exceed management development goals
• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
• Meet or exceed client retention goals
• Commits to behave in compliance with the company’s values and Code of Conduct.
• Directs and manages key operational functions
• Meet or exceed employee retention goals
• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
• Maintain a detailed strategic plan for all areas of responsibility
• Conducts regular operations staff / training meetings with all direct reports
• Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment
• Ensures one’s own compliance with the Company’s published Operating Standards.

EEO Statement

• Excellent oral and verbal communication skills
• ‪Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
• 5+ years of leadership experience leading a complex and multi-site team. Janitorial, distribution services or other service-related industry experience preferred
• ‪‪Highly motivated and results oriented
• Exceptional customer service
• Strong continuous improvement mindset
• High emotional intelligence
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Highly adaptable to changes in the work environment and competing demands
• Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
• Demonstrated ability to provide leadership with responsibility for a decentralized workforce
• Ability to identify and solve complex problems
• ‪Strong analytical and decision-making skills
• Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.