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Manager (Technology Solutions)

Tremco Cpg Inc.

Manufacturer of building materials and solutions for commercial, industrial, and residential sectors.

Drive tech solutions, manage EBuilder/CMiC projects, support users and integrations.

13d ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Beachwood, OH

Remote

Company Size

4,600 Employees

Service Specialisms

Construction services

Project Management

Consulting

Engineering

Architecture

Property Development

Design

Technical Services

Sector Specialisms

Residential

Commercial

Education

Industrial

Transportation

Restoration

Off-Site Construction

OEM

Role

What you would be doing

system sync

feature testing

ticket management

system monitoring

project planning

business liaison

If/When applicable, ensure proper syncing between mobile and backend systems.
Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues.
Optimize resource utilization across project phases.
Manage project budgets, track expenses, and ensure cost-effective delivery.
Support testing of new features, patches, and integrations in partnership with Corporate IT.
Act as the primary liaison between business units, IT, and external vendors.
Formulate and improve upon best practices in support of organizational goals.
Participate in or lead team meetings, presentations, focus groups, committees, etc.
Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders.
Assign tasks, monitor progress, and ensure timely delivery.
Main business liaison for end-users as it pertains to WTI/C technology solutions.
Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters.
Maintain comprehensive project and system documentation, including lessons learned.
Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Provide outstanding customer service to both internal and external customers and stakeholders.
Conduct all end-user training to new and existing end users.
Lead cross-functional teams including consultants, developers, and support staff.
Create training programs and post-go-live support. Remain business point of contact through to resolution.
Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Research and identify issues that may impact timelines, scope, or quality.
Travel as needed for presentations, training, team meetings, etc.
Create user guides, videos, FAQs, and training materials.
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners.
Log, track, and resolve support tickets from Service Now or other communication methods.
Assist end users with mobile app setup, usage, and troubleshooting.
Develop change management strategies to support user adoption.
Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Ensure deliverables meet quality standards and business requirements.
Issue/ Error log management.
Facilitate communications and manage expectations across all stakeholders.
Manage contract administration process including change orders and NDAs.
Maintain documentation of issues and resolutions for analytics.
If required, identify, implement and train on any required workarounds until issues are resolved.
Help communicate and validate bug fixes prior to system updates before deployment.
Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations.
Continually explore ways to engage with the business and build new relationships.
Define project scope, goals, and deliverables aligned with business objectives.
Provide regular status updates to leadership.
Monitor and follow-up on escalated issues.
Monitor system health, performance, and connectivity in partnership with corporate IT.

What you bring

business ops

diagnostics

mobile apps

scheduling