Director of Property Management

Description

• Drive accountability through regular performance reviews, site visits, and operational audits.
• Ensure each property consistently meets occupancy, rent growth, delinquency, and expense targets.
• Monitor financial performance and work with onsite teams to manage expenses, optimize revenue, and minimize delinquency.
• Ensure rent collection processes are tight and evictions are handled professionally and compliantly.
• Ensure properties deliver a consistent, professional resident experience that supports retention.
• Ensure team members receive appropriate training in systems, leasing, maintenance, compliance, and customer service.
• Lead, coach, and develop Regional Managers, Property Managers, and onsite teams.
• Work closely with Leasing to align marketing, lead management, and occupancy strategies.
• Review and approve annual budgets, operating plans, and reforecasts.
• Partner with Accounting and Asset Management to ensure accurate reporting and alignment with investment objectives.
• Build a strong culture of ownership, consistency, communication, and resident-first decision-making.
• Identify and address recurring operational pain points that impact resident satisfaction or financial performance.
• Partner with Construction on CapEx planning, unit turns, and renovation execution.
• Oversee resident relations, service request processes, communication standards, and escalation handling.
• Establish and enforce operational standards, policies, and KPIs for onsite teams.
• Coordinate with Asset Management to analyze property performance, identify opportunities, and execute business plans.
• Oversee insurance requirements, incident reporting, safety protocols, and risk mitigation.
• Maintain proper file documentation for leasing, compliance, and operational audits.
• Ensure properties adhere to Fair Housing, landlord–tenant laws, local regulations, and company policies.
• Oversee day-to-day property operations across all managed communities.

Requirements

• Strong understanding of multifamily operations, maintenance processes, Fair Housing, and financial management.
• Proven track record of leading teams, driving performance, and developing people.
• Experience with Yardi Voyager, Excel, RentCafe, and similar property management systems preferred.
• Smart – Someone who has both business acumen and people smarts—a leader who understands how to analyze data, make sound strategic decisions, and communicate effectively with a diverse team.
• Experience with risk assessment, compliance, contract negotiations, and insurance planning
• Skilled in budgeting, forecasting, reporting, and operational analysis.
• 15+ years of progressive property management experience, including oversight of multi-site portfolios.
• Experience working within EOS or a similar operating framework is a plus.
• Willingness and ability to travel as often as necessary to effectively oversee portfolio performance and team operations.
• Strong communication, conflict resolution, and organizational skills.

Benefits

• Bonus: Performance-based incentives
• Benefits: Comprehensive health and dental insurance, 401(k) plan, unlimited PTO policy
• Base Salary: $185,000 - $225,000, commensurate with experience

Training + Development

Interview process

Visa Sponsorship

Security clearance