Credit Representative

To support the mission of the Credit Department: To enable sustainable growth and develop strong customer relationships while protecting the company's margin and profits; to maximize the value of the company's accounts receivable

• Continue development of our skills and talents to help ensure long-term business and personal growth
• Posting cash receipts accurately and efficiently
• Treat people with dignity and respect
• Reconcile customer disputes related to outstanding balances and provide necessary follow-up
• Establish aggressive objectives that are understandable and achievable
• Accurately process general contractor (GC) or customer requests for conditional and unconditional lien releases
• In coordination with the team, contribute to the resolution of discrepancies, providing customer service to address issues arising during the cash receipts process
• Participate in team meetings and planning sessions to contribute to department objectives
• Review customer taxability, ensuring accurate processing of tax exemptions and credits
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions, choosing the most appropriate resolution while understanding how the decisions impact the company, co-workers and customers
• Identify accounts that require credit hold restrictions and manage accordingly.
• Safeguard lien rights notifying Credit Manager when lien deadlines are approaching
• Partner with sales and management teams when necessary to expedite the collection process
• Request, review, and maintain tax exemption documents, confirming full compliance with tax regulations and ensuring thorough understanding of their applicability
• Foster an environment where employees trust on another to be honest and do what is right
• Collaborating with third parties such as general contractors (GCs) to monitor draw payment statuses
• Review accounts placed on credit hold and decide whether to approve or deny orders within established guidelines
• In collaboration with the team, assist in overseeing the credit department’s email inbox, ensuring efficient handling of inquiries
• Provide exceptional customer service regarding account balances and collection-related issues
• Maintain clear and effective communication with sales and other departments regarding customer accounts
• Time Management - Managing one's own time and the time of others
• Request, evaluate, and analyze credit reports from multiple sources to inform decision-making
• Process customer refunds, account adjustments, and address requests for documentation while conducting thorough research when needed
• Promptly address overdue accounts based on terms of sale, following up consistently to secure payment commitments and updating credit notes with detailed information
• Take ownership of reducing delinquency by establishing payment timetables with past-due customers
• Address issues in a prompt and honest manner
• Set up approved customer accounts within the company’s software system, adhering to established guidelines
• Set up job accounts in the company’s software system per guidelines
• Foster positive working relationships with internal and external stakeholders
• Assess credit risk for both new and existing customers, providing recommendations for credit terms and limits to direct supervisor.
• Conduct daily collection calls and/or correspondence in a high-volume, target-driven Accounts Receivable (A/R) department
• Regularly report on account status, escalated issues, and updates to direct supervisor
• Learning & Instructing Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Maintain accurate files, records, and reports to ensure streamlined operations.
• Work with internal and external customers to identify and resolve the causes of overpayments or deductions
• Apply daily cash receipts to outstanding customer accounts receivable or General Ledger accounts
• Respond promptly to general internal and external inquiries, ensuring clear communication
• Formulate decisions and evaluations based upon facts and objective considerations

High School Diploma (or GED or High School Equivalence Certificate)

FLSA Status: Exempt; Full Time M-F

• Social Perceptiveness - Being aware of others' reactions and understanding the cause then adjusting behavior appropriately
• A minimum of two years of experience in a credit-related position, with a focus on B2B collections
• Construction industry experience is highly preferred, including knowledge of construction cash flow cycles and conditional and unconditional lien releases
• Commitment to excellent customer service, with above average written and verbal communication abilities
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Strong attention to detail, goal oriented, problem solving and negotiation skills
• Epicor Prophet 21 (P21) experience a plus
• General billing, taxing, accounts receivable and collections procedures, along with basic credit analysis skills
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to prioritize and manage multiple responsibilities in a fact paced environment, able to maintain composure in high pressure situations
• Cash application and cash handling experience, recording money received, reconciliation competencies
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to present numerical data effectively

We are a drug-free work place. Pre-employment and other routine drug screening is mandatory.

Relocation expenses are NOT included with this job offer.

• Paid Vacation and Holidays
• Competitive pay
• Construction industry cash flow cycles, conditional and unconditional lien releases
• Benefits package including Medical, Dental and Vision Insurance