Night Auditor

Description

• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Ensures all house charges are posted accurately and in a timely fashion.
• Completes all room night audit reports.
• Balances ledgers.
• Reviews room and tax postings for accuracy.
• Balances all credit card room charges.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

Requirements

• One to two years of customer contact experience.
• High school education or equivalent experience.
• Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
• Must have at least one year experience as a hotel night auditor.

Benefits

• Hotel and travel discounts
• Medical, Dental, Vision health insurance
• Paid Time Off
• Education and professional development
• Competitive Salary
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Generous retirement/401k benefits
• Wellness programs for mental, physical, and financial wellness

Training + Development

Interview process

Visa Sponsorship

Security clearance