Supervisor, Service

Description

The Service Supervisor will lead daily fire and life‑safety service operations, supervise field teams and local franchise owners, and travel to customer sites. This role includes instructing and training both new and existing technicians as well as clerical and dispatch staff, ensuring service quality and compliance across all activities.

Key duties involve driving revenue through new bookings and profitability, maintaining high customer satisfaction by managing communications and resolving complaints, improving productivity with performance metrics and motivation tools, and enforcing corporate safety programs and training. The supervisor must also identify safety hazards and coordinate corrective actions with the corporate safety office.

• Oversee daily fire/life‑safety service operations and supervise field teams and franchise owners
• Train new and existing technicians, clerical, and dispatch personnel
• Manage revenue targets, new bookings, profitability, and market potential
• Ensure high customer satisfaction and resolve service/collection issues
• Enforce corporate safety programs and conduct thorough safety training

Requirements

Candidates should demonstrate strong supervisory and leadership abilities, including training, team building, presentation, and negotiation skills. A bachelor’s degree in business, engineering, or related experience and 5‑10 years in an integrated systems sales/service environment are required, along with a valid driver’s license, clean driving record, and ability to travel regionally, including nights and weekends. The position offers a salary range of $65,000‑$95,000 plus a performance‑based bonus and adheres to Johnson Controls’ equal‑opportunity employment policies.

• Bachelor’s degree in Business, Engineering, or equivalent experience
• 5‑10 years experience in integrated systems sales/service environment
• Valid driver’s license with acceptable record and ability to travel regionally, including nights/weekends

Benefits

Employees receive a competitive salary, a comprehensive benefits package that includes 401(k), medical, dental, and vision coverage from day one, and 15 days of vacation in the first year plus paid holidays and sick time. Additional perks include a company‑provided non‑decal vehicle, extensive product and cross‑training resources, and a collaborative environment that emphasizes safety through a Zero Harm policy.

• Competitive salary ($65k‑$95k) with performance‑based bonus
• 15 days vacation first year, plus paid holidays and sick time
• 401(k), medical, dental, and vision benefits effective day one
• Company‑provided non‑decal vehicle
• Extensive product training and cross‑training opportunities
• Collaborative team environment emphasizing Zero Harm safety policy

Training + Development

Interview process

Visa Sponsorship

Security clearance