


Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
1 days ago
$65,000 - $95,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United States
Field
Company Size
94,000 Employees
Service Specialisms
Sector Specialisms
The Service Supervisor will lead daily fire and life‑safety service operations, supervise field teams and local franchise owners, and travel to customer sites. This role includes instructing and training both new and existing technicians as well as clerical and dispatch staff, ensuring service quality and compliance across all activities.
Key duties involve driving revenue through new bookings and profitability, maintaining high customer satisfaction by managing communications and resolving complaints, improving productivity with performance metrics and motivation tools, and enforcing corporate safety programs and training. The supervisor must also identify safety hazards and coordinate corrective actions with the corporate safety office.
Candidates should demonstrate strong supervisory and leadership abilities, including training, team building, presentation, and negotiation skills. A bachelor’s degree in business, engineering, or related experience and 5‑10 years in an integrated systems sales/service environment are required, along with a valid driver’s license, clean driving record, and ability to travel regionally, including nights and weekends. The position offers a salary range of $65,000‑$95,000 plus a performance‑based bonus and adheres to Johnson Controls’ equal‑opportunity employment policies.
Employees receive a competitive salary, a comprehensive benefits package that includes 401(k), medical, dental, and vision coverage from day one, and 15 days of vacation in the first year plus paid holidays and sick time. Additional perks include a company‑provided non‑decal vehicle, extensive product and cross‑training resources, and a collaborative environment that emphasizes safety through a Zero Harm policy.