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Service Desk Team Leader
Travis Perkins Plc
Guiding, mentoring, and managing a team of IT specialists, overseeing complex technical projects, and maintaining alignment with organizational goals.
24d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Northampton, England, United Kingdom
Office Full-Time
Company Size
20,000 Employees
Service Specialisms
Building materials supply
Timber supply
Plumbing & heating services
Kitchen fitting
Bathroom fitting
Landscaping materials supply
Tool hire
Sector Specialisms
Building Materials
Interior Design Materials
Ceramic Tiles
Plumbing
Heating Equipment
Power Tools
Kitchen Products
Joinery Products
Role
What you would be doing
management liaison
performance metrics
issue resolution
team coaching
quality assurance
cross-functional
- Liaison with Management: Acting as the primary communication link between the team and senior leadership, providing updates on project status, resource needs, and team performance.
- Performance Management: Setting clear goals and performance metrics, providing regular feedback, and conducting performance reviews. They're responsible for ensuring the team is productive and that everyone is meeting their objectives.
- Problem Resolution: Serving as the final escalation point for complex technical issues, providing expertise and guidance to help the team troubleshoot and solve problems.
- Mentoring and Coaching: Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a technical and professional mentor, helping individuals reach their full potential.
- Quality and Standards: Enforcing technical standards, best practices, and processes to ensure the quality and security of the team's output.
- Cross-Functional Collaboration: Working with other departments and teams to ensure seamless project delivery and alignment across the organization.
What you bring
team management
business analysis
- Work Delegation: Understanding the strengths of each team member and assigning tasks and projects efficiently to ensure deadlines are met and workloads are balanced.
- Translating Business Needs: Interpreting high-level business requirements and translating them into clear, actionable technical tasks for the team.
- Competitive bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discount across a variety of Group businesses
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- performance and experience background checks might be conducted
Company
Overview
1797
Year Established
Traces its roots back to this year.
- Serves a wide range of industries, from construction to home improvement.
- Supports both large-scale projects and individual DIY enthusiasts.
- Offers products for building, plumbing, heating, and timber.
- Operates through numerous well-known brands and a vast network of branches across the UK.
- Consistently delivers top-tier products and services for major infrastructure and residential projects.
- Known for innovative solutions to meet the evolving industry needs.
- Recognized for strong supply chain capabilities and customer satisfaction.
80%, 63% by 2035
Carbon Reduction Targets
The company aims to reduce Scope 1 & 2 emissions by 80% and Scope 3 emissions by 63% by 2035, aligned with the Science-Based Targets initiative.
33% reduction
Scope 1 & 2 Emissions
Achieved a significant reduction in Scope 1 & 2 emissions by the end of 2023.
100% renewable
Electricity Usage
100% of operational electricity in the UK is sourced from renewable energy, contributing to significant carbon savings.
1.4M L, 3,500 t CO₂
HVO Fuel Savings
Switching to HVO fuel in 270 vehicles reduced diesel usage and achieved substantial CO₂ savings in 2023.
- Switching up to 1,100 diesel forklifts to electric by mid-2024 (estimated reduction ~6,600 t CO₂/year)
- Over 95% of operational waste diverted from landfill; using >30% recycled content in plastic packaging
- 11% of 2023 revenue from products with Environmental Product Declarations for embodied-carbon transparency
- Partner of National Retrofit Hub, influencing retrofit planning and industry decarbonisation
- Piloted full decarbonisation of one branch per business, installing solar PV, heat pumps, LED to inform rollout
- Scope 3 emissions reduced 3% in 2023 and now 6% below 2020 baseline; ratio per revenue improved 28%
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