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Abb

Order Management Specialist

Company logo
Abb
A global leader in automation, electrification, and digitalization solutions for industries.
Manage order processing, customer support and warranty issues for ABB Electrification.
2d ago
Intermediate (4-7 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
root cause
kpi reporting
sap orders
shipment tracking
customer support
documentation
  • Process Excellence – Conduct root cause analysis to ensure Error Free Orders (EFO), maintain accurate documentation, and report KPIs as required.
  • Sales Order Management – Enter, amend, or cancel customer sales orders in SAP as per requirements, ensuring error-free compliance with ABB regulations and maintaining a clear backlog.
  • Shipment & Coordination – Follow up on delivery status, secure necessary shipping documents, and collaborate with internal teams and customers to ensure smooth order fulfillment.
  • Customer Support – Act as the face of ABB to resolve inquiries, manage order modifications, expedite deliveries, and ensure timely communication with customers/FES.
What you bring
engineering degree
ms office
sap
sfdc
problem solving
5+ years
  • Qualification should be either Diploma/BE in Electrical & Electronics / Mechanical / Production Engineering.
  • Effective communicator with ability to collaborate across all levels, customers, and stakeholders.
  • Proficient in Microsoft Office tools (Excel, Word) for reporting and analysis.
  • Skilled in using effective problem-solving methodologies to resolve operational issues.
  • Over 5 years of experience in Order Management / Operations Management roles.
  • Highly organized, able to navigate diverse environments, and team-oriented, with focus on best practice sharing and supporting business growth.
  • Proficient in ERP systems (SAP) and SFDC with practical knowledge in order processes.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
  • A global technology leader with a rich history of innovation.
  • Focuses on electrification, automation, robotics, and digitalization for global industries.
  • Delivers solutions to improve productivity, energy efficiency, and sustainability.
  • A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
  • Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
  • Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
Culture + Values
  • Customer orientation
  • Innovation
  • Collaboration
  • Sustainability
  • Integrity
  • Accountability
Environment + Sustainability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
  • Sustainability at the core of business model
  • Reduction of CO2 emissions in operations and supply chain
  • Committed to renewable energy
  • Energy efficiency solutions for customers
  • Increased use of recycled materials in products
  • Support for the UN Sustainable Development Goals
Inclusion & Diversity
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
  • Partnerships with global organizations to promote inclusion
  • Focused efforts on empowering women in technical fields
  • Promotion of a culture of respect and equal opportunity
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