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Order Management Specialist
Abb
A global leader in automation, electrification, and digitalization solutions for industries.
Manage order processing, customer support and warranty issues for ABB Electrification.
2d ago
Intermediate (4-7 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
root cause
kpi reporting
sap orders
shipment tracking
customer support
documentation
Process Excellence – Conduct root cause analysis to ensure Error Free Orders (EFO), maintain accurate documentation, and report KPIs as required.
Sales Order Management – Enter, amend, or cancel customer sales orders in SAP as per requirements, ensuring error-free compliance with ABB regulations and maintaining a clear backlog.
Shipment & Coordination – Follow up on delivery status, secure necessary shipping documents, and collaborate with internal teams and customers to ensure smooth order fulfillment.
Customer Support – Act as the face of ABB to resolve inquiries, manage order modifications, expedite deliveries, and ensure timely communication with customers/FES.
What you bring
engineering degree
ms office
sap
sfdc
problem solving
5+ years
Qualification should be either Diploma/BE in Electrical & Electronics / Mechanical / Production Engineering.
Effective communicator with ability to collaborate across all levels, customers, and stakeholders.
Proficient in Microsoft Office tools (Excel, Word) for reporting and analysis.
Skilled in using effective problem-solving methodologies to resolve operational issues.
Over 5 years of experience in Order Management / Operations Management roles.
Highly organized, able to navigate diverse environments, and team-oriented, with focus on best practice sharing and supporting business growth.
Proficient in ERP systems (SAP) and SFDC with practical knowledge in order processes.
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