Account Manager-Preventive Maintenance Accounts

Description

• Act as a trusted advisor to clients by demonstrating industry knowledge and company values.
• Identify upsell and cross-sell opportunities within existing accounts.
• Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
• Resolve client concerns quickly and professionally to maintain trust and satisfaction.
• Meet or exceed annual sales targets for:
• Align with project and service teams on scheduling, resource planning, and capacity management.
• Support seamless handoffs between sales and operations teams.
• Develop and consistently optimize contract potential and ongoing management processes
• Work closely with service managers, estimators, and technicians to deliver on customer expectations.
• Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
• Represent the company professionally in all client, vendor, and industry interactions.
• Reduce churn by addressing issues early and delivering consistent value through services.
• Monitor and manage service delivery timelines and quality standards.
• Participate in training and mentorship of junior sales staff or new account managers as needed.
• Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.
• Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
• Maintain a preventive maintenance contract renewal rate of 90% or higher.

Requirements

• Valid Driver's license/driving record
• A proven track record of sales and selling skills experience
• 4+ years (or more) of HVAC/R industry experience
• Highly motivated and detail oriented
• High School diploma or equivalent required.
• Strong Written and Verbal Communication skills (Outlook)

Benefits

• Professional development assistance
• 401(k) with company match
• Referral program
• Paid time off
• Dental, vision, and health insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance