Account Manager-Preventive Maintenance Accounts
Kelso Industries
Manage client relationships and drive preventive maintenance HVAC contract growth.
3 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Hamilton, OH
Field
Company Size
1,900 Employees
Service Specialisms
Construction services
Engineering
Design
Project Management
Consulting
Sector Specialisms
Industrial
Commercial
Institutional
Mechanical
Electrical
Plumbing
HVAC
Refrigeration
Role
What you would be doing
client advisory
upsell
account management
service delivery
contract management
renewals
- Act as a trusted advisor to clients by demonstrating industry knowledge and company values.
- Identify upsell and cross-sell opportunities within existing accounts.
- Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
- Resolve client concerns quickly and professionally to maintain trust and satisfaction.
- Meet or exceed annual sales targets for:
- Align with project and service teams on scheduling, resource planning, and capacity management.
- Support seamless handoffs between sales and operations teams.
- Develop and consistently optimize contract potential and ongoing management processes
- Work closely with service managers, estimators, and technicians to deliver on customer expectations.
- Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
- Represent the company professionally in all client, vendor, and industry interactions.
- Reduce churn by addressing issues early and delivering consistent value through services.
- Monitor and manage service delivery timelines and quality standards.
- Participate in training and mentorship of junior sales staff or new account managers as needed.
- Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.
- Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
- Maintain a preventive maintenance contract renewal rate of 90% or higher.
What you bring
driver's license
sales
hvac/r
high school
outlook
detail oriented
- Valid Driver's license/driving record
- A proven track record of sales and selling skills experience
- 4+ years (or more) of HVAC/R industry experience
- Highly motivated and detail oriented
- High School diploma or equivalent required.
- Strong Written and Verbal Communication skills (Outlook)
- Professional development assistance
- 401(k) with company match
- Referral program
- Paid time off
- Dental, vision, and health insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Since 1933
Legacy of craftsmanship
Threading nearly a century of craftsmanship into its national footprint.
50M Investment
Accelerated expansion
Fresh investment in 2023, broadening reach into complementary technical services.
1,900 Employees
National workforce
Serving clients in over 40 states across 15 states.
40+ States
Wide customer footprint
Serving clients across nearly half of the United States.
- Begun with historic brands like Koch Mechanical and Wallace Electric, the company has grown through strategic acquisitions to become a powerhouse across the U.S.
- Builds and maintains HVACR, plumbing, piping, electrical, and automation systems for industrial, commercial, and institutional facilities.
- Projects range from heavy industrial HVAC systems and process piping installations to electrical infrastructure and sophisticated building automation.
- Modular, prefabricated solutions and rapid-response maintenance crews make it a go-to for complex retrofit and emergency-service jobs.
- Maintains the heritage brands of acquired firms, preserving local identities while stamping them with a nationwide MEP+ powerhouse identity.
- Integrity in all actions
- Commitment to quality and excellence
- Customer-centric focus
- Innovation and continuous improvement
- Teamwork and collaboration
- Responsibility and accountability
2030 Net Zero
Carbon Neutrality Goal
Aiming to achieve carbon neutrality across all operations.
- Commitment to reducing environmental impact
- Investing in sustainable technologies and practices
- Optimizing energy efficiency in operations
- Implementing waste reduction programs
- Utilizing renewable energy sources in facilities
- Building a diverse and inclusive workforce
- Promoting equal opportunities in recruitment and development
- Ensuring a respectful and supportive work environment
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio