Product Support Specialist
Powersecure, Inc.
Provide technical support for PowerSecure MicroGrid equipment, including generators and switchgear.
7 days ago ago
Intermediate (4-7 years)
Full Time
Durham, NC
Onsite
Company Size
500 Employees
Service Specialisms
Energy Solutions
Utility Services
Renewable Energy
Sustainable Infrastructure
Project Management
Consulting
Design
Engineering
Sector Specialisms
Distributed Energy Infrastructure
Solar Energy
Fuel Cells
Energy Storage
Microgrid Solutions
Governmental
Institutional
Healthcare
Role
What you would be doing
device programming
field troubleshooting
start-up support
engineering changes
retrofit projects
issue escalation
- Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.
- Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
- Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.
- Provide control of onsite engineering changes to drawings and settings files.
- Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.
- Effectively communicate open action items to proper initiatives for action planning and task assigning.
- Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s./
What you bring
plc
switchgear
generators
electrical engineering
6+ years
arc flash
- Manual dexterity to operate digital equipment, including computers and PLC’s, protective relays, controllers and other such equipment with small fine buttons and operators.
- Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise
- Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.
- Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.
- Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
- Ability to understand and follow project scopes.
- Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.
- Ability to understand and develop and/or make edits to Switchgear and/or
- Commissioning and field experience are recommended.
- Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.
- Travel will occasionally be required. Up to 45%.
- Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.
- Ability to troubleshoot and provide technical assistance on:
- Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.
- Ability to learn PowerSecure Microgrid Solution Products.
- NFPA 70 ARC Flash Certified preferred
- PowerGen Products such as Volvo or PSI
- Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit
- Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory.
- Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or
- 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. Bachelor’s degree in electrical engineering can substitute for 4 years of experience.
- Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.
- Valid Driver’s License.
- Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
- Employee Referral Program
- Competitive pay and a matching 401 (k) plan
- Flexible spending accounts/Health savings account
- Medical, dental, vision and life insurance coverage
- Wellness Incentive Programs
- Tuition Reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded to deliver cutting-edge energy solutions across utility and infrastructure projects.
- Delivers tailored power solutions for industries such as utilities, energy, and infrastructure.
- Projects include energy generation, distribution, and industrial energy management.
- Specializes in scalable solutions for commercial, industrial, and residential sectors.
- Highly experienced in integrating renewable energy sources like solar and wind into power grids.
- Notable for innovation in microgrid technology and distributed energy resources.
- Works closely with government and private sectors to support large-scale infrastructure projects.
Over 2 GW
Microgrid Capacity
Installed and managed over 2 gigawatts of microgrid infrastructure to provide reliable energy solutions.
$900M+
Energy Efficiency
Completed over $900 million in energy efficiency upgrades to enhance operational sustainability.
- Provides comprehensive energy solutions under fixed-price models through full-facility, lifecycle approaches.
- Offers nationwide storm response and recovery services with continuous monitoring and rapid deployment capabilities.
- Provides 24/7 energy monitoring and optimization through the PowerControl framework.
75% GHG reduction
Renewable Diesel Emissions
Renewable diesel reduces greenhouse gas emissions by up to 75% compared to fossil diesel.
51% fewer emissions
RNG Impact
Renewable natural gas reduces greenhouse gas emissions by approximately 51%.
21× methane potency
Methane Emissions
Methane is 21 times more potent than carbon dioxide if released into the atmosphere.
100% renewable fuel
Durham Campus Microgrid
The Durham campus microgrid initiative uses hydrotreated vegetable oil (HVO) for 100% renewable fuel starting August 29, 2024.
- PowerBlock systems compatible with renewable diesel and renewable natural gas (RNG) since Aug 2021
- Supported net-zero PGA TOUR Championship Aug 26, 2022 by powering onsite generation with renewable fuel
- Installed EPA Tier 4 Final ultra-low emissions backup generators at Edged Energy’s Atlanta data center Jan 13, 2025
- The company has not publicly disclosed its DEI strategy or gender-related statistics on its website or LinkedIn.
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