Resident Services Manager (Luxury Apartment)
Comstock Companies
Manage resident services, events, communications, and maintenance for luxury apartments.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Washington DC-Baltimore Area
Onsite
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Commercial
Mixed-use
Transit-oriented development
Industrial
Infrastructure
Buildings
Energy
Role
What you would be doing
yardi ticketing
equipment tracking
vendor management
building inspections
resident communications
turnover process
- Handle resident and prospect complaints and resolve issues in a professional and timely manner; exercising sound judgement and understanding when to escalate an issue
- Oversee resident communications, including renewals, preventative maintenance and other building notices
- Enter maintenance issues into Yardi to create tickets for the maintenance team
- Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
- Provide stellar customer service to all residents, guests, and vendors
- Ensure maintenance calls and in person requests are being addressed timely; follow up with all residents’ request
- Make recommendations to Manager and Maintenance Manager on units for show and common area improvements
- Assist with the turnover process and leasing duties as directed by the Manager
- Manage onsite vendors, including third-party maintenance vendors and package delivery vendors
- Call residents to schedule appointments as needed by maintenance staff
- Coordinate and schedule the resident events as approved by management; adhere to approved budget
- Perform routine building inspections and prepare building inspection reports
- Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
What you bring
yardi
microsoft office
college degree
leasing
customer-focused
conflict resolution
- Three years of progressive experience in the property management industry with at least two years at a Residential “Class A” luxury apartment building. Prior leasing experience required.
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Exceptional oral and written communication, active listening, and organizational skills
- Proficient knowledge of Microsoft Office/Suite, and any other software program identified as standard
- Experience handling conflict resolution
- Excellent attendance is required to perform the essential functions of this position
- Ability to establish strong working relationships with others in team setting
- High school diploma or equivalent is required. College degree preferred.
- Self-directed and able to work independently, with minimal supervision
- Must be customer-focused and results-oriented
- Experience with Yardi Voyager/Yardi Voyager Plus or other similar system such as MRI
- Understanding of federal fair housing laws and any applicable state and local laws and resolutions of property management
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Commuter Benefits
- Parental Leave Program
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
- Competitive Salary with Bonus Potential
- Free Parking and EV charging
- Enjoy a Friendly Work Environment that values collaboration
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
- Housing Discount
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to redefine real estate development and construction across the United States.
- A track record of delivering high-quality, innovative residential, commercial, and industrial projects.
- Focused on a wide range of sectors, from heavy civil to government, ensuring a deep impact on communities.
- Committed to using cutting-edge technology and sustainable practices to create lasting value.
- Known for tackling complex and large-scale projects, including mixed-use developments and urban infrastructure.
- With years of experience, the company has established a reputation for precision, reliability, and excellence.
- Believes in acting with integrity, honesty, and transparency in everything they do.
- Values collaboration and strength through teamwork, emphasizing the importance of each person's ideas and expertise.
- Committed to achieving the highest standards in all aspects of their business.
- Embraces change and continuously seeks innovative solutions to meet clients' needs.
- Takes responsibility for actions and delivers results with a strong sense of ownership.
2050 Net Zero
Net Zero Commitment
Aiming to achieve net-zero carbon emissions across all operations by the year 2050.
- Prioritize sustainable development practices in all projects, utilizing eco-friendly materials and technologies.
- Incorporates green building certifications such as LEED and ENERGY STAR in its developments.
- Actively engaged in environmental preservation, integrating nature-based solutions where possible.
- The company prioritizes fostering an inclusive and diverse workplace.
- They have set goals for increasing diversity within leadership and operational teams.
- The company actively tracks diversity metrics, including gender representation and racial diversity.
- The company has committed to improving gender equity, with specific targets for female leadership roles.
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