Leasing Consultant

Description

• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
• Handle inquiries from prospective residents professionally and courteously.
• Maintain an overall focus on enhancing the customer experience.
• Conduct market surveys as required, including staying current and ensure thorough knowledge of the competitive landscape.
• Promote a strong sense of community.
• Maintain detailed knowledge of suite inventory.
• Respond to telephone and email leasing inquiries.
• Negotiate leases to obtain optimum value.
• Review advertisements on an ongoing basis for photography and content quality as well as pricing accuracy.
• Assist in the creation of marketing reports including status of planned developments, competitive market rents and overall resident activity.
• Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
• Qualify prospective residents to determine their requirements.
• Actively promotes referral programs.
• Assist prospects with completing application, if required.
• Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
• Welcome new residents and provide full orientation when required.
• Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
• Inspect upcoming suite availability prior to showing to potential residents as required.
• Follow up with all leads in a timely fashion.
• Monitor reports to analyze weekly traffic trends and lease performance.
• Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
• Accountable for recommending ideas for continuous improvement of processes and enhancements.

Requirements

• Organizational/Multi-Task Skills – Must be a self-starter with high degree of initiative, agility, creativity and flexibility. Strong attention to detail and problem-solving is required
• Courteous and prompt communication with residents, team members and management.
• Education – High school diploma required, College Diploma/Bachelor’s Degree is preferred
• Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
• Police Clearance – A criminal verification check is required for employment.
• Computer Skills – Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
• Experience – 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance