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IT QA & Training Lead
Silco Fire & Security
Silco Fire & Security provides fire protection, security systems, and safety solutions for various sectors.
Lead QA and training for Salesforce implementations and user adoption
Bi-directional Amplifier (BDA)/Distributed Antenna System (DAS)
Mass Notification Systems
Live Fire Training
Role
What you would be doing
integration testing
regression testing
uat coordination
release management
adoption metrics
training delivery
Identify ongoing training needs based on support tickets, QA findings, system enhancements, and continual end-user feedback.
Translate complex release notes into plain-language “what this means for you” summaries.
Along with the IT Product Owners, serve as the Salesforce “go-to” resource for user questions and feedback, closing the loop with IT on recurring pain points.
Develop user guides and videos as needed.
Collaborate with the IT team to ensure functional designs meet user needs before UAT.
Measure adoption metrics (logins, feature usage, error rates) and adjust training to target gaps.
Work closely with IT Product Owners and other IT team members to verify acceptance criteria and triage issues before deployment.
Test integrations between Salesforce and external systems (ERP, email, document generation, third party systems, etc.).
Partner with business stakeholders to define test scenarios that reflect real-world operational use.
Participate in release management cycles — from sandbox testing to production validation.
Develop and maintain regression test plans for Flows, Apex triggers/classes, validation rules, screen flows, and automation.
R un hands-on sessions for technicians, coordinators, and managers covering Field Service Mobile, Work Orders, and scheduling processes.
Design and deliver training programs for office and field technician staff.
Perform end-to-end UAT coordination for new releases, field service configurations, and mobile app updates.
Validate data integrity and record relationships across Work Orders, Service Appointments, Maintenance Plans, and related objects.
What you bring
salesforce
apex
jira
agile
admin cert
uat
Prior experience working in an Agile framework/environment.
Proficiency in documentation and communication — translating technical updates into clear, practical training.
Strong understanding of Salesforce data model, automation tools (Flows, Process Builder, Apex), and permissions/security model.
Own QA for Salesforce changes across Sales Cloud, Service Cloud, and Field Service.
Familiarity with Jira.
Experience with test automation tools
3+ years of hands-on experience with Salesforce (preferably including Field Service).
Experience managing UAT and QA processes in a Salesforce environment.
Salesforce admin certification
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must complete and pass a background check and drug screen.
The company has been providing fire and security solutions for over four decades, establishing a long-standing reputation in the industry.
specializes in designing, installing, and maintaining high-performance fire and security systems
solutions span across a wide range of sectors, from commercial buildings to residential and industrial properties
known for innovative approach, focuses on providing tailored safety solutions that meet unique client needs
expertise includes fire alarm systems, CCTV, access control, emergency lighting, and fire suppression systems
a key player in government contracts, offering solutions for public sector infrastructure and safety projects
strong track record of successful project delivery, built a reputation for reliability and quality
continually evolving, embracing the latest technology to ensure systems remain cutting-edge and effective
Culture + Values
Be prompt
Quality is paramount
Expect and reward performance
Keep the family feel
Repeat business is top priority
Autonomy
Environment + Sustainability
Inclusion & Diversity
30% Veterans
Workforce Representation
Highlighting the proportion of the workforce that consists of veterans, reflecting the company's commitment to hiring diverse talent.
3.6/5 Rating
Diversity & Inclusion Score
The company's Glassdoor diversity and inclusion rating, based on employee feedback.
66% Recommend
Employee Satisfaction
The percentage of employees who would recommend the company to others, as reported on Glassdoor.
82% Approve
CEO Approval
The percentage of employees who approve of the CEO, reflecting strong leadership support.
Equal Opportunity Employer committed to fair consideration regardless of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, genetic information, disability, or protected veteran status
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