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Silco Fire & Security

IT QA & Training Lead

Company logo
Silco Fire & Security
Silco Fire & Security provides fire protection, security systems, and safety solutions for various sectors.
Lead QA and training for Salesforce implementations and user adoption
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Cincinnati, OH
Office Full-Time
Company Size
200 Employees
Service Specialisms
Fire Safety
Security Systems
Engineering
Consulting
Design
Technical Services
Sector Specialisms
Fire Protection
Security
Special Hazard Suppression
Vehicle Fire Suppression
Bi-directional Amplifier (BDA)/Distributed Antenna System (DAS)
Mass Notification Systems
Live Fire Training
Role
What you would be doing
integration testing
regression testing
uat coordination
release management
adoption metrics
training delivery
  • Identify ongoing training needs based on support tickets, QA findings, system enhancements, and continual end-user feedback.
  • Translate complex release notes into plain-language “what this means for you” summaries.
  • Along with the IT Product Owners, serve as the Salesforce “go-to” resource for user questions and feedback, closing the loop with IT on recurring pain points.
  • Develop user guides and videos as needed.
  • Collaborate with the IT team to ensure functional designs meet user needs before UAT.
  • Measure adoption metrics (logins, feature usage, error rates) and adjust training to target gaps.
  • Work closely with IT Product Owners and other IT team members to verify acceptance criteria and triage issues before deployment.
  • Test integrations between Salesforce and external systems (ERP, email, document generation, third party systems, etc.).
  • Partner with business stakeholders to define test scenarios that reflect real-world operational use.
  • Participate in release management cycles — from sandbox testing to production validation.
  • Develop and maintain regression test plans for Flows, Apex triggers/classes, validation rules, screen flows, and automation.
  • R un hands-on sessions for technicians, coordinators, and managers covering Field Service Mobile, Work Orders, and scheduling processes.
  • Design and deliver training programs for office and field technician staff.
  • Perform end-to-end UAT coordination for new releases, field service configurations, and mobile app updates.
  • Validate data integrity and record relationships across Work Orders, Service Appointments, Maintenance Plans, and related objects.
What you bring
salesforce
apex
jira
agile
admin cert
uat
  • Prior experience working in an Agile framework/environment.
  • Proficiency in documentation and communication — translating technical updates into clear, practical training.
  • Strong understanding of Salesforce data model, automation tools (Flows, Process Builder, Apex), and permissions/security model.
  • Own QA for Salesforce changes across Sales Cloud, Service Cloud, and Field Service.
  • Familiarity with Jira.
  • Experience with test automation tools
  • 3+ years of hands-on experience with Salesforce (preferably including Field Service).
  • Experience managing UAT and QA processes in a Salesforce environment.
  • Salesforce admin certification
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
Since the 1980s
Year Founded
The company has been providing fire and security solutions for over four decades, establishing a long-standing reputation in the industry.
  • specializes in designing, installing, and maintaining high-performance fire and security systems
  • solutions span across a wide range of sectors, from commercial buildings to residential and industrial properties
  • known for innovative approach, focuses on providing tailored safety solutions that meet unique client needs
  • expertise includes fire alarm systems, CCTV, access control, emergency lighting, and fire suppression systems
  • a key player in government contracts, offering solutions for public sector infrastructure and safety projects
  • strong track record of successful project delivery, built a reputation for reliability and quality
  • continually evolving, embracing the latest technology to ensure systems remain cutting-edge and effective
Culture + Values
  • Be prompt
  • Quality is paramount
  • Expect and reward performance
  • Keep the family feel
  • Repeat business is top priority
  • Autonomy
Environment + Sustainability
Inclusion & Diversity
30% Veterans
Workforce Representation
Highlighting the proportion of the workforce that consists of veterans, reflecting the company's commitment to hiring diverse talent.
3.6/5 Rating
Diversity & Inclusion Score
The company's Glassdoor diversity and inclusion rating, based on employee feedback.
66% Recommend
Employee Satisfaction
The percentage of employees who would recommend the company to others, as reported on Glassdoor.
82% Approve
CEO Approval
The percentage of employees who approve of the CEO, reflecting strong leadership support.
  • Equal Opportunity Employer committed to fair consideration regardless of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, genetic information, disability, or protected veteran status
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