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Construction Success Manager
Fieldwire By Hilti
Drive client adoption & success of Fieldwire construction software.
8d ago
$94,500 - $115,500
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
San Francisco, CA
Hybrid
Company Size
291 Employees
Service Specialisms
Construction Services
Project Management
Consulting
Engineering
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
product expertise
customer management
client relationships
client training
technical support
product feedback
- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
- Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
- Build and maintain long-lasting relationships with Fieldwire clients.
- Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
- Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.
- Assist the product team in identifying issues and communicating customer feedback for product improvements.
What you bring
construction experience
3+ years
communication
problem solving
self-motivated
diplomacy
- Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company's day-to-day workflows.
- Excellent presentation and communication skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from foreman to senior-level managers
- 3+ years of professional construction experience, preferably with a combination of field and office management roles
- Ability to creatively brainstorm unique solutions to client issues relevant to their needs
- Self-motivated and highly organized, with strong time management skills
- A basic understanding of construction process from design to completion
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
$300M acquired
Acquisition Value
Acquired by Hilti in 2021, marking a significant milestone in the company's growth and strategic integration into global construction technology.
>2M projects
Active Projects
Powers over 2 million projects worldwide, demonstrating its scalability from small teams to mega-projects.
~20% time saved
Project Completion Efficiency
Integration with external tools via its open API helps reduce project completion time by up to 20% in some cases.
- Founded in 2013, Fieldwire began as a mobile-first platform to connect foremen and project managers on the jobsite.
- Typical engagements range from mid-sized buildings and civil infrastructure to industrial and specialty contracting works.
- Fieldwire’s platform centralizes drawings, punch-lists, RFIs, inspections and schedules across office and field teams.
- Notable deployments include the $500 million Moscone Center expansion and an $800 million hospital build in Canada.
- Commitment to innovation and improvement
- Passion for empowering the construction workforce
- Collaboration and teamwork
- Customer-centric approach
- Ownership and accountability
- Agility and adaptability
- Striving for excellence
Net-Zero by 2050
Emissions Target
Aiming for long-term sustainability by achieving no net carbon emissions by the year 2050.
- Continuous improvement of product lifecycle for sustainability
- Efforts to reduce energy consumption and carbon footprint in operations
- Promotion of sustainable practices within the construction industry
- Focus on building a diverse and inclusive team
- Support for gender equality and women in leadership roles
- Regular employee training and programs focused on inclusion
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