Description

The Director of Customer Training leads the creation and delivery of customer‑facing training programs that boost product adoption, satisfaction, and business results. This senior role manages a team of trainers, works closely with product owners, and aligns training content with both customer needs and RealPage’s strategic goals. Candidates must have deep facilitation experience, strong instructional‑design expertise, and familiarity with RealPage’s financial and data‑analytics software.

Key responsibilities include developing a comprehensive training strategy, mentoring the training team, and designing scalable programs such as webinars, workshops, certifications, and learning paths. The director also delivers high‑impact virtual and in‑person sessions, partners with product owners to keep content current, and collaborates with Customer Success, Support, Implementation, and Sales to align training with the customer lifecycle. Effectiveness is measured through KPIs, feedback, and analytics, enabling continuous improvement, while the role champions the customer’s voice in enablement initiatives.

• Develop and execute a comprehensive customer training strategy aligned with business objectives.
• Lead and mentor a team of training professionals, ensuring high-quality delivery and continuous improvement.
• Design scalable training programs using instructional design best practices, including webinars, workshops, certifications, and learning paths.
• Facilitate high‑impact training sessions for customers, both virtually and in‑person.
• Partner with Product Owners to stay current on product updates and reflect the latest features in training content.
• Build strong relationships with customers to understand their training needs and tailor solutions.
• Collaborate with Customer Success, Support, Implementation, and Sales teams to align training with customer lifecycle stages.
• Monitor training effectiveness through KPIs, feedback, and analytics; iterate programs based on insights.
• Advocate for the voice of the customer in training and enablement initiatives.
• Guide others in skill development, career growth, and problem‑solving.

Requirements

Applicants need at least ten years of relevant experience, proven instructional‑design and adult‑learning expertise, and strong project‑management and organizational abilities. Excellent facilitation, presentation, and communication skills are required, along with a track record of building and maintaining customer relationships. Familiarity with RealPage products—especially RealPage Accounting—financial software, and data‑analytics platforms, plus proficiency in PowerPoint, Teams, Zoom, and related tools, is essential.

The ideal candidate possesses deep knowledge of RealPage’s full product suite and experience in property‑management or real‑estate technology. They understand customer‑success methodologies, enablement strategies, and can convey data insights through visualization and storytelling. A background in SaaS or enterprise‑software training, relevant certifications (e.g., CPTD, ATD), and experience with change management and organizational development are also valued.

• 10+ years of specific experience in relevant fields.
• Proven experience in instructional design and adult learning principles.
• Excellent project management and organizational skills.
• Strong facilitation and presentation skills across diverse audiences.
• Demonstrated ability to build and maintain customer relationships.
• Familiarity with RealPage products, especially RealPage Accounting.
• Experience with financial software (RealPage Accounting or equivalent).
• Experience with data and analytics platforms (AIRM, BI, Revenue Management, etc.).
• Ability to lead cross‑functional initiatives and influence stakeholders.
• Strong written and verbal communication skills.
• Proficiency with presentation software: PowerPoint, Teams/Zoom, etc.
• Deep understanding of RealPage’s full product suite.
• Experience in property management or real‑estate technology.
• Familiarity with customer success methodologies and enablement strategies.
• Experience with data visualization and storytelling using analytics tools.
• Background in SaaS or enterprise software training.
• Certification in instructional design, facilitation, or training (e.g., CPTD, ATD).
• Experience with change management and organizational development.

Benefits

RealPage offers a competitive salary range of $121,000 to $206,000 annually, complemented by a comprehensive benefits package that includes health, dental, and vision insurance; a retirement savings plan with company match; paid time off and holidays; professional development opportunities; and performance‑based bonuses. Compensation may vary based on location, experience, education, and certifications. The company is an equal‑opportunity employer committed to an inclusive workplace.

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance‑based bonus based on position.

Training + Development

Interview process

Visa Sponsorship

Security clearance