Vice President, Call Center at Renuity in Madison, WI | Kablio

Role

Description

process improvement

dialer tech

crm analytics

lead routing

kpi dashboards

outbound dialing

Identify and implement process and technology improvements to increase efficiency and reduce costs.
Monitor and optimize dialer technology and CRM analytics to maximize productivity and data integrity.
Oversee daily operations of all outbound teams, ensuring speed-to-lead, appointment quality, and lead performance.
Maintain an active presence on the sales floor and lead weekly meetings to review performance metrics and initiatives.
Ensure compliance with all regulatory requirements (TCPA, DNC).
Partner cross-functionally to enhance scripting, lead routing, and campaign segmentation.
Champion change management and cultivate buy-in for new strategies and tools.
Drive a performance-based culture through clear KPIs, dashboards, and coaching for managers and supervisors.
Align outbound strategy with company objectives in partnership with executive leadership.
Strengthen collaboration between call center and sales teams to improve scheduling and product demonstrations.
Recruit, develop, and mentor high-performing leaders; foster engagement and retention across teams.
Develop and execute outbound dialing strategies to meet revenue, contact, and conversion goals.

Requirements

five9

bi

mba

leadership

analytical

8+ years

Experience in industries such as home improvement, healthcare, retail, or manufacturing.
Excellent communication and leadership skills with the ability to work cross-functionally.
Strong background in business intelligence and reporting tools.
Strong analytical and problem-solving skills with experience in data-driven decision-making.
Ability to multitask and prioritize based on changing demands and deadlines.
Proven success managing large-scale outbound teams and hitting aggressive KPIs.
Bachelor’s degree required; MBA or equivalent preferred.
Proficiency in dialer management software (e.g., Five9, Nextiva, RingCentral).
8+ years of progressive experience in call center leadership, with at least 5 years in outbound/sales environments.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Numerical Data

Example Figure

Example description of the numerical data.

Founded with a vision to revolutionize home automation and smart technology.
Renuity offers integrated smart solutions for both residential and commercial spaces.
Their solutions optimize energy use, increase convenience, and improve overall quality of life.
Focused on creating innovative home experiences with cutting-edge technology and design.
Has a strong presence in the energy and utilities sectors, providing sustainable solutions.
Specializes in creating custom home automation systems tailored to each client's needs.
The company is dedicated to making homes smarter, more efficient, and more secure.
Uses advanced technologies like AI and IoT to enhance user control and energy management.
Their smart home solutions have been implemented in numerous high-profile projects.

Culture + Values

Teamwork is at the heart of everything we do.
We bring together the diverse talents of our employees to overcome any challenge.
We’re not afraid to take smart risks—finding new ways to better serve our customers.
We treat everyone fairly—from customers to partners to employees.
We encourage everyone to take ownership of their work and enjoy the results achieved.

Environment + Sustainability

20× stronger

Coating Strength

Commercial epoxy floor coating formula ensures durability and longevity, minimizing environmental impact through reduced waste.

Our floor coatings are made in the USA using sustainable materials.
Our professional installation services come with a lifetime warranty, reducing the need for replacements and cutting down on material consumption.
Our energy-efficient window replacements feature ENERGY STAR certified Low-E glass and multicavity frames, helping to lower heating and cooling demands.

Inclusion & Diversity

2023‑2024

Great Place to Work Certification

The company has been certified as a Great Place to Work for the years 2023-2024, reflecting its commitment to fostering an inclusive and positive workplace culture.

Committed to equal opportunity—welcoming candidates from all backgrounds.
Provides accommodations under the ADA or similar laws during application and employment.
No publicly disclosed gender ratio or specific gender‑based targets.

Articles

Projects

Careers

Role

Description

process improvement

dialer tech

crm analytics

lead routing

kpi dashboards

outbound dialing

Identify and implement process and technology improvements to increase efficiency and reduce costs.
Monitor and optimize dialer technology and CRM analytics to maximize productivity and data integrity.
Oversee daily operations of all outbound teams, ensuring speed-to-lead, appointment quality, and lead performance.
Maintain an active presence on the sales floor and lead weekly meetings to review performance metrics and initiatives.
Ensure compliance with all regulatory requirements (TCPA, DNC).
Partner cross-functionally to enhance scripting, lead routing, and campaign segmentation.
Champion change management and cultivate buy-in for new strategies and tools.
Drive a performance-based culture through clear KPIs, dashboards, and coaching for managers and supervisors.
Align outbound strategy with company objectives in partnership with executive leadership.
Strengthen collaboration between call center and sales teams to improve scheduling and product demonstrations.
Recruit, develop, and mentor high-performing leaders; foster engagement and retention across teams.
Develop and execute outbound dialing strategies to meet revenue, contact, and conversion goals.

Requirements

five9

bi

mba

leadership

analytical

8+ years

Experience in industries such as home improvement, healthcare, retail, or manufacturing.
Excellent communication and leadership skills with the ability to work cross-functionally.
Strong background in business intelligence and reporting tools.
Strong analytical and problem-solving skills with experience in data-driven decision-making.
Ability to multitask and prioritize based on changing demands and deadlines.
Proven success managing large-scale outbound teams and hitting aggressive KPIs.
Bachelor’s degree required; MBA or equivalent preferred.
Proficiency in dialer management software (e.g., Five9, Nextiva, RingCentral).
8+ years of progressive experience in call center leadership, with at least 5 years in outbound/sales environments.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Numerical Data

Example Figure

Example description of the numerical data.

Founded with a vision to revolutionize home automation and smart technology.
Renuity offers integrated smart solutions for both residential and commercial spaces.
Their solutions optimize energy use, increase convenience, and improve overall quality of life.
Focused on creating innovative home experiences with cutting-edge technology and design.
Has a strong presence in the energy and utilities sectors, providing sustainable solutions.
Specializes in creating custom home automation systems tailored to each client's needs.
The company is dedicated to making homes smarter, more efficient, and more secure.
Uses advanced technologies like AI and IoT to enhance user control and energy management.
Their smart home solutions have been implemented in numerous high-profile projects.

Culture + Values

Teamwork is at the heart of everything we do.
We bring together the diverse talents of our employees to overcome any challenge.
We’re not afraid to take smart risks—finding new ways to better serve our customers.
We treat everyone fairly—from customers to partners to employees.
We encourage everyone to take ownership of their work and enjoy the results achieved.

Environment + Sustainability

20× stronger

Coating Strength

Commercial epoxy floor coating formula ensures durability and longevity, minimizing environmental impact through reduced waste.

Our floor coatings are made in the USA using sustainable materials.
Our professional installation services come with a lifetime warranty, reducing the need for replacements and cutting down on material consumption.
Our energy-efficient window replacements feature ENERGY STAR certified Low-E glass and multicavity frames, helping to lower heating and cooling demands.

Inclusion & Diversity

2023‑2024

Great Place to Work Certification

The company has been certified as a Great Place to Work for the years 2023-2024, reflecting its commitment to fostering an inclusive and positive workplace culture.

Committed to equal opportunity—welcoming candidates from all backgrounds.
Provides accommodations under the ADA or similar laws during application and employment.
No publicly disclosed gender ratio or specific gender‑based targets.

Articles

Projects

Careers