Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
Responsible for contacting customer representative and ascertain equipment/systems problems.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Obtain customer signature upon completed service call assignment.
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Maintain truck inventory to ensure timely response to customer needs.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
Requirements
nicet ii
low voltage
blueprints
multimeter
customer service
high school
Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
NICET Level II certification strongly preferred
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Strong organizational skills, positive attitude, and ability to learn quickly.
Ability to follow verbal and written instructions.
Ability to adhere to, implement, and always follow safety guidelines and procedures
High School Diploma or equivalent
Benefits
Employee Assistance Program
Referral Bonuses
Competitive Starting Pay
Global Advancement Opportunities
Paid Training
Life Insurance
Wellness Program
Company Vehicle (as applicable)
Comprehensive Benefits
401(k) savings plan with company match
Short-Term and Long-Term Disability
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.