Fire Service Technician II

Description

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Obtain customer signature upon completed service call assignment.
• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Maintain truck inventory to ensure timely response to customer needs.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

Requirements

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• 3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• NICET Level II certification strongly preferred
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Ability to follow verbal and written instructions.
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• High School Diploma or equivalent

Benefits

• Employee Assistance Program
• Referral Bonuses
• Competitive Starting Pay
• Global Advancement Opportunities
• Paid Training
• Life Insurance
• Wellness Program
• Company Vehicle (as applicable)
• Comprehensive Benefits
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance