Field Service Manager
Abb
Lead customer interaction and service team for railway traction equipment in India.
4 days ago ago
Intermediate (4-7 years)
Full Time
Faridabad, Haryana, India
Onsite
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
complaint review
software testing
data consolidation
invoice verification
safety reconciliation
reliability meetings
- Weekly reviewing complaints which are reported in Console. Responsible for closing warranty complaints on UDM portal. Preparing presentation of shed failure and attending failure review meeting of shed.
- Provide support to ASP regarding testing of newly received software performance and coordination with Zonal railway ground level official (SSE, ADEE or DEE, Sr DEE).
- Verification & Approval of Work sheet of ASP through Zonal members & monthly service invoice checking, consolidation data and preparing details to transfer cost to respective project.
- Hardware/software issues data re-consolidation. Safety Material stock Reconciliation at site. Monthly updating of MOM RDSO and zonal Railway.
- Follow-up AMC and Spare payment from customer. Daily follow up with ASP and site engineer regarding breakdown and highlighted issues i.e punctuality lost or line blocking.
- Providing support or guiding ASP to prepare joint notes/MOM and same has been consolidated.
- Leading and attending all reliability meetings i.e railway board, RDSO, production unit and zonal railway.
- Consolidation of Quality issues data and sharing to another stake holder and define action plan to implementation in filed.
What you bring
electrical eng
3‑phase
igbt propulsion
troubleshooting
rail electrical
team lead
- A Well-structured approach to problem solving and ability to learn fast. Ability to work effectively in close collaboration with multidisciplinary team’s internal stake holder
- Team leading capability and experience of 7 to 10 years of 3 phase electric locomotives products Services.
- Degree in Electronics & Communication Engineering OR E&E (Electrical Engineering) completed by recognized University and good understanding of electrical Schematic, logic and controls.
- Good communication skills in English, Hindi both written and spoken, other languages are an advantage.
- Good understanding of electrical installations in rail vehicles (Knowledge on Electrical Locomotive/EMU/Metro is an advantage)
- Demonstrable expertise in Troubleshooting of rolling stock Equipment’s, fault finding analysis in terms of drive train (preferably IR 3 phase Electric locomotives, Conventional Electric locomotives, EMU and Metro will be added advantage).
- Expertise in Troubleshooting of IGBT based Propulsion system as well as Auxiliary, Battery charger and Propulsion of EMU and metros.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
- A global technology leader with a rich history of innovation.
- Focuses on electrification, automation, robotics, and digitalization for global industries.
- Delivers solutions to improve productivity, energy efficiency, and sustainability.
- A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
- Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
- Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
- Customer orientation
- Innovation
- Collaboration
- Sustainability
- Integrity
- Accountability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
- Sustainability at the core of business model
- Reduction of CO2 emissions in operations and supply chain
- Committed to renewable energy
- Energy efficiency solutions for customers
- Increased use of recycled materials in products
- Support for the UN Sustainable Development Goals
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
- Partnerships with global organizations to promote inclusion
- Focused efforts on empowering women in technical fields
- Promotion of a culture of respect and equal opportunity
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