AI and Digital Service Strategy Leader

Description

• Collaborate with Practice Leaders to integrate digital tools into project phases from concept through construction administration.
• Pilot and scale AI-powered tools for design, documentation, visualization, simulation, and operational efficiency.
• Oversee the Data & Analytics team to support both internal initiatives and client-facing insights.
• Explore new revenue opportunities through digital advisory services, data-driven insights, or stand-alone digital offerings.
• Monitor usage, adoption, and ROI to ensure sustainable impact.
• Develop and lead the firm’s AI and digital strategy aligned with business goals and design excellence.
• Partner with COO, IT, and Practice Leaders on phased rollouts of new tools and methods.
• Leverage predictive analytics and machine learning to improve project performance, sustainability, and client outcomes.
• Drive cultural adoption of digital practices through training, storytelling, and cross-functional collaboration.
• Develop or collaborate on messaging to our clients related to offerings and improvements
• Collaborate with Marketing to develop thought leadership content and client-facing narratives on our digital capabilities.
• Identify opportunities to embed AI into design workflows, project delivery, and client engagement.
• Develop training, storytelling, and internal programs to support adoption.
• Establish clear success measures to track business, creative, and client impact.
• Champion a culture of digital fluency and experimentation across the firm.
• Represent NELSON in industry forums, client discussions, and strategic partnerships focused on AI and digital innovation.
• Identify related client goals/needs and strategic opportunities
• Ensure ethical and responsible AI use aligned with industry standards and client expectations.
• Stay ahead of trends in AI, smart buildings, digital twins, and immersive technologies.
• Establish frameworks for data governance, collection, and visualization that support design decision-making.

Requirements

• Strong communication and storytelling skills; ability to inspire both technical and non-technical audiences.
• Proven track record building and scaling AI or digital programs in a professional services environment.
• Keep It Real - Communicate with empathy, transparency and respect to support each other in the pursuit of great work
• Deep understanding of emerging technologies including generative design, digital twins, visualization tools, predictive analytics, and immersive environments.
• Master’s degree in architecture, computer science, design technology, or a related field preferred.
• Think Boldly - Exude a passion for problem solving, creativity and curiosity in everything you do
• Experience with change management, training programs, and cultural adoption of new tools.
• 10+ years in digital transformation, AI strategy, or innovation leadership, preferably within architecture, design, construction, or related industries.

Benefits

• Paid time off and holiday pay
• Paid parental leave
• Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization
• 401(K) plan with company match
• Wellness program with rewards for healthy activities
• Full health benefits including medical, dental, and vision
• Flexible working schedules and work from home options based on client’s needs
• Pet Insurance
• Opportunities for career advancement

Training + Development

Interview process

Visa Sponsorship

Security clearance