A full‑service residential real estate firm integrating brokerage, mortgage, title/escrow, insurance and relocation.
Coordinate client relocations, assign sales agents, and manage related admin tasks.
14 days ago ago
Junior (1-3 years)
Full Time
West Des Moines, IA
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
Real Estate
Property Management
Home Services
Construction Services
Design and Build
Remodeling
Project Management
Consulting
Sector Specialisms
Residential
Commercial
Brokerage
Mortgage
Franchising
Title
Escrow
Insurance
Role
Description
lead follow-up
client communication
database management
closing billing
contract presentation
referral handling
Participate in agent training.
Develop and follow-up on leads using telephone, e-mail and postal mail contact.
Handle correspondence, support other relocation staff and assist with special projects.
May assist with household goods movement, rental referral and property management: maintenance, repair, utilities.
May prepare newcomer packets and mailings for clients.
Schedule meetings and perform general office tasks.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Facilitate communication between all parties and routinely follow up with client and sales agent.
Maintain records, data base, client files and generate reports.
Assign sales associate.
Facilitate closing arrangements, final billings and commission payouts.
Establish and foster relationships with other coordinators in the RELO® network to expand company exposure and facilitate referral if client is outside of the HomeServices service areas.
Assist in contract presentation.
Establish relationships with and market to third party contacts in order to secure more business.
Field leads for incoming and/or outgoing referrals, assess client needs, respond to inquiries and counsel client throughout relocation process.
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Provide information and/or offer services such as mortgage, title and insurance.
Review broker price opinions.
Requirements
associate degree
2-4 years
customer service
computer skills
analytical
real estate
Ability to prioritize and handle multiple tasks and projects concurrently. Good organization and time management skills.
Associate degree in business or related field or equivalent knowledge and work experience.
Excellent customer service skills.
Two to four years business experience.
Strong computer and communication skills.
Effective analytical, problem-solving and decision making skills.
Administrative (40-50%)
Real estate or relocation background preferred.
Benefits
Client Service (40-50%)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
165B in Sales
Annual Residential Transaction Volume
The company processed over $165 billion in residential sales in 2022.
250M Settlement
Antitrust Resolution
Resolved a significant antitrust matter with a $250 million settlement.
Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering.
From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume.
Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices.
It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey.
Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots.
Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.
Culture + Values
98% Satisfaction
Customer Commitment
Achieved a 98% customer satisfaction rate, reflecting dedication to meeting client needs.
100% Integrity
Ethical Practices
Maintained a flawless record of integrity in all business operations, ensuring transparency across the board.
35 Global Awards
Excellence Recognition
Earned 35 awards for excellence, underscoring industry-leading performance and innovation.
Innovation, fostering a culture of creativity and forward-thinking approaches.
Environment + Sustainability
2030 target
Net-Zero Emissions Goal
The company aims to achieve net-zero emissions by this year, demonstrating a strong commitment to combating climate change.
Committed to reducing carbon footprint across operations
Sustainability initiatives include energy-efficient practices and reducing waste in all facilities
Inclusion & Diversity
Women 35%
Representation in Leadership Roles
Reflecting a commitment to gender diversity and inclusive leadership.
Committed to fostering an inclusive and diverse workforce