Relocation Coordinator

Description

• Participate in agent training.
• Develop and follow-up on leads using telephone, e-mail and postal mail contact.
• Handle correspondence, support other relocation staff and assist with special projects.
• May assist with household goods movement, rental referral and property management: maintenance, repair, utilities.
• May prepare newcomer packets and mailings for clients.
• Schedule meetings and perform general office tasks.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Facilitate communication between all parties and routinely follow up with client and sales agent.
• Maintain records, data base, client files and generate reports.
• Assign sales associate.
• Facilitate closing arrangements, final billings and commission payouts.
• Establish and foster relationships with other coordinators in the RELO® network to expand company exposure and facilitate referral if client is outside of the HomeServices service areas.
• Assist in contract presentation.
• Establish relationships with and market to third party contacts in order to secure more business.
• Field leads for incoming and/or outgoing referrals, assess client needs, respond to inquiries and counsel client throughout relocation process.
• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Provide information and/or offer services such as mortgage, title and insurance.
• Review broker price opinions.

Requirements

• Ability to prioritize and handle multiple tasks and projects concurrently. Good organization and time management skills.
• Associate degree in business or related field or equivalent knowledge and work experience.
• Excellent customer service skills.
• Two to four years business experience.
• Strong computer and communication skills.
• Effective analytical, problem-solving and decision making skills.
• Administrative (40-50%)
• Real estate or relocation background preferred.

Benefits

• Client Service (40-50%)

Training + Development

Interview process

Visa Sponsorship

Security clearance