Senior Customer Service Representative

Description

• Answer inbound customer calls promptly and professionally
• Maintain accurate customer records, work orders, and service logs
• Schedule and coordinate service appointments
• Assist with billing inquiries and process payments
• Relay information between customers, technicians, and office staff
• Conduct follow‑up calls to verify satisfaction and gather feedback
• Perform various administrative tasks to support workflow
• Address customer concerns and resolve service issues

Requirements

Interested candidates should complete the brief, mobile‑friendly application, which takes about three minutes, to be considered for this opportunity. The team looks forward to meeting new members who share their dedication to service excellence.

• High school diploma or GED required
• Prior receptionist or customer support experience, preferably in home services (plumbing, HVAC, electrical)
• Proficiency with Microsoft Office; ServiceTitan experience a plus
• Strong interpersonal and communication skills for diverse populations
• Ability to thrive in a fast‑paced, self‑motivated environment
• Excellent attendance, punctuality, and time‑management

Benefits

Joe Hillman Plumbers, Inc in Davie, FL is hiring a full‑time Senior Customer Service Representative for the home‑services sector. The role offers a competitive wage of $22‑$25 per hour, dependent on experience. Candidates who enjoy interacting with people and possess strong communication skills are encouraged to apply.

Founded in 1987 by Joe Hillman with a modest $5,000 loan and four associates, the family‑owned business has grown for 38 years while maintaining a personal approach. The company prides itself on delivering high‑quality, low‑cost services and fostering a rewarding work environment that values diversity, fresh ideas, and hard work. This culture is seen as the key to happy employees, satisfied customers, and continued growth.

The role is a full‑time administrative position based in the office, working standard business hours with the option for after‑hours and weekend coverage on a rotating on‑call schedule that includes extra incentives. Employees receive support to balance work demands while contributing to the company's commitment to excellent customer service.

• Medical, dental, and vision insurance
• 401(k) plan with employer match
• Paid holidays, vacation, and personal time off
• Supplemental insurance coverage
• Full‑time office hours with optional rotating on‑call weekend/after‑hours shifts offering extra pay

Training + Development

Interview process

Visa Sponsorship

Security clearance