Human Resource Coordinator

Description

• Maintain associate's files and ensure that filing is completed at the end of each week.
• Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
• Assist with other special hotel projects as needed.
• Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow-up and communication on all facets of each from scheduling to reporting and execution
• Assist the HR department in maintaining accurate employee records.
• Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for hotel.
• Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary.
• Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Assist with all benefit administration including group health insurance, vacation, sick, person, leave of absence, jury duty pay, retirement plan. Ensure all policies and procedures are followed and all completed forms to be accurate with timely submission.
• Assist in the production of Employee newsletter.
• Assist with New Hire Orientation: Help administer overview of benefits to new associates.Explain elements of various benefits to associates as required and assist with enrollment and claims processing.
• Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis and in a timely, accurate manner.
• Assist with Associate Employee Relations Events.
• Refer potential new-hires to department managers when appropriate for interviews.
• Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-up
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.
• Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner.
• Assist with department outgoing correspondence and memorandums as needed.
• Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner.
• Distribute paychecks as needed and ensure completed signature pages are collected complete from each department.
• Respond to all interviewed applicants via telephone or letter within required time frame.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request.
• Assist with coordination of all other new hire pre-employment steps, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures.
• Assist other departments on an as need basis when guest influx dictates.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIP’s
• Attend all hotel required meetings and trainings.
• Maintain a warm and friendly demeanor at all times.
• Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders needed to replenish such supplies.
• Ensure compliance of the Immigration Reform and Control Act for all employees.

Requirements

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Associates or Bachelor’s Degree in Human Resources or equivalent of at least 1- 3 years work experience.
• Present overview of Highgate Handbook with complete knowledge of all policies and procedures
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• At least one year Hotel or Human Resource related work experience.
• Able to set priorities, plan, organize, and delegate.
• Must be able to cross-train in other hotel related areas.
• Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Should possess the ability to complete multiple tasks simultaneously.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be hospitality oriented, and possess the ability to work under pressure.
• Ability to work effectively under time constraints and deadlines.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance