Concierge

Description

• Take orders, serve drinks, and recommend drinks based on customer preferences.
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
• Manage room turn arounds, check-in and check-outs.
• Provide high-quality bar service, ensuring guest satisfaction, and maintaining a luxurious bar environment
• Prepare and serve high-quality coffee and hot drinks: This includes brewing, steaming, and crafting specialty drinks with precision and consistency.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Mix ingredients to make cocktails, spirits, and non-alcoholic drinks
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Close events, cleaning and tidying all equipment and products as required.
• Promote events, garnering resident interest and confirming guest list attendance
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Develop and maintain in-depth knowledge of the menu and offerings to answer guest inquiries, provide recommendations, and enhance their dining experience.
• Prepare & deliver events with a lively and vibrant approach
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.

Requirements

• Adaptability, creativity & positivity.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Bar experience would be a significant advantage
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Previous Concierge experience would be an advantage.
• Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.

Benefits

• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.

Training + Development

Interview process

Visa Sponsorship

Security clearance