Bilingual Technical Support Analyst (French/English)

Description

Requirements

• 3+ years of experience in an IT support/Helpdesk role with level 2 duties
• Bilingual in English and French – Excellent oral and written communication skills in both languages.
• Experience with ServiceNow and remote support tools would be considered an advantage
• Solid understanding of Windows operating systems, Windows 11
• Excellent problem-solving and communication skills
• Ability to work in a team environment and follow established processes
• Post-secondary education in a technical field or equivalent
• Strong understanding of Office 365, email clients, and common productivity tools
• Strong customer service orientation and interpersonal skills
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) would be considered an advantage

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance