Customer Experience Manager

Description

• Responsible to renew residents at end of lease terms where required.
• Train software system usage to ensure compliance with company policy.
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software
• Ensure CES: Meet, greet, engage, and welcome all prospective residents to identify their needs and help them find the perfect home and have ability to resolve any customer objections.
• Conduct Market Surveys to compare competition weaknesses and advantages.
• Responsible for achieving budgeted occupancy and implementing marketing strategy. Review leasing/prospect management in accordance to our company Exceptional Living policy.
• Attend and assist with Lifeworks through resident engagement and coordination of events and activities as required
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
• Create Exceptional Living experience from the offer of a home to the lease renewal or move-out ensuring a smooth transition throughout their stay with BBC.
• Manage and conduct on-site audits in software system to ensure compliance with company policy.
• Ensure all Touring Options available: In-person, Virtual, Website and Recorded tours preferred by customers.
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
• Assign and monitor CES’ specific neighborhood or designated streets; responsible to conduct all vacate notice follow up, pre and final move out inspections.

Requirements

• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
• Possession of a valid state issued Driver’s License and safe driving record are required.
• Experience in Microsoft Office – Outlook, Word Excel
• Property Management or Hospitality preferred
• Minimum of three (3) years of work experience in customer service
• Property Management Software, Yardi is a plus
• High School diploma or GED required
• Strong customer engagement and communication skills

Benefits

• Company paid life insurance
• Medical and Dental Insurance 1st of the month following employment
• Discretionary bonuses
• Health, Flexible Spending and Dependent Care Accounts
• 2 Volunteer Days per year
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 401K plan with employer matching
• Company paid short-term and long- term disability, parental leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance