Electrical Service Manager

Description

• Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared
• Work with assigned clients to meet their needs
• Tracking numbers and bits of data relevant to the work assignment
• Follow up to ensure items for which the job is accountable for are performed
• Organizing work to accomplish tasks
• Ensure Energized Work is performed within Encore guidelines in coordination with the safety department
• Responsible for turnover of project to technician assigned
• Make recommendations on hiring, disciplining, and terminating employees
• Managing people.
• Manage projects assigned
• Manage tools and equipment including tools assigned to van and those drawn from company tool inventory
• Responsible for the training and development of field and office operational staff
• Evaluate performance of Service Technicians
• Perform the duties of manager on call when assigned
• Enforce the WO process is being implemented by all employees
• Maintain open communication lines with all working relationships
• Using communication software
• Timely billing of completed projects
• Manage and direct the work performance of service technicians, project engineers, and service supervisors
• Manage risk and commodity volatility in estimates and proposals
• Purchase material for projects not normally found on a service van
• Manage the “Customer Relationship” as the primary customer contact
• Manage the “quality” of the projects and installations assigned
• Track individual service technician and work order performance
• Managing complex projects, breaking them down to their component levels
• Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients
• Earn and maintains customer’s trust
• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees
• Leverage existing customer relationships to generate sales and develop constant presence accounts
• Estimating resources needed to complete required tasks
• Monitor and enforce Encore Electric, Inc. safety policies

Requirements

• Understanding of cost-to-complete process and service financials, including:
• Encore Electric, Inc.’s preplanning and prefabrication methods
• Prioritizing and reporting to meet job needs
• Technical electrical skills
• Work well with others to accomplish the mission of the organization and of the job
• Understanding of cost structure
• Journeyman Electrician’s License is required.
• Adapting to new and changing requirements, environments, and/or information
• 5-10 years of electrical service experience is highly preferred.
• 5 years of progressive experience in a fast-paced office management business environment is preferred.
• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
• Vision acuity (near and far)
• Electrical Estimating
• Soft skills and high emotional intelligence
• Lifting (up to 50 lbs)
• Regulatory awareness
• Problem solving
• High School Diploma or equivalent is required while a degree in related field is preferred.
• Performing in situations with high expectations
• Certified payroll
• Business writing

Benefits

• Direct cost
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.
• This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.
• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.

Training + Development

Interview process

Visa Sponsorship

Security clearance