Account Manager - Plumbing

Description

The Account Manager is a vital part of the U.S. Engineering team that is responsible for sales and operations activities. Oversees all aspects of the service business for specific customers. It is the responsibility of the Account Manager to cultivate existing customer relationships, maintain and enhance service agreements, identify and sell additional service repair work, and work closely with other service team members to provide value to U.S. Engineering Company customers.

• Responsible for developing the appropriate repair approach, estimating repairs / services, and presenting proposals to specified service agreement customers.
• Responsible for selling, managing, and the renewal of preventative maintenance and other service agreement offerings for specified customers.
• Continuous customer engagement of assigned accounts to include problem solving, proposal generation, qualifying and selling quoted repair or project solutions, selling additional lines of service, and identifying additional work opportunities to maximize value to customer base.
• Manages all assigned accounts to achieve sales plan volume and profitability goals.
• Responsible for identifying, qualifying, managing, and executing solutions / special projects for specified customers.
• Works with the operations team to ensure project is delivered as proposed.
• Ensures customer expectations are consistently met or exceeded. Service Account Managers support the invoice approval process for assigned accounts and House accounts as identified.
• Overall responsible for account management, and customer satisfaction for specified customers.
• Provides technical and estimating support as needed for sales team within assigned region.
• Identifies opportunities for future service work / projects. Responsible for networking internally and externally to pursue opportunities.
• Surveys and generates proposals for Planned Maintenance Agreements and Projects leveraging technical experts for estimating and identifying the best customer solution.

Requirements

U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

• Superior communication and interpersonal skills, such as diplomacy, persuasion, etc… are essential to develop and foster effective professional relationships.
• Bachelor’s Degree in Construction Management or HVAC not required, but a plus or equivalent years of experience.
• Equivalent combination of field and relevant leadership experience will be considered.
• Physical demands include walking on uneven surfaces, climbing ladders, bending, kneeling, and lifting. Position includes sitting and standing, use of telephone, keyboard, and computer monitor.
• Routine daily driving to customer account sites required.
• In-depth knowledge of HVAC and/or PLUMBING systems as well as servicing of those systems.
• Must possess technical knowledge of HVAC systems, as well as a basic knowledge of plumbing systems (Will be required to also manage plumbing accounts).
• Knowledge of mechanical service and construction industry practices, processes, and standards – including systems design, installation, and servicing.
• Basic level of financial acumen necessary to manage project budget / performance.
• Minimum of 6 years of relevant experience is required. This could include any of the below, or a combination of:
• Project management, service management, and sales within commercial and industrial environments in the mechanical construction industry.
• Time management and organizational skills.
• Knowledge of the following computer programs: MS Word, Excel.
• Field experiences servicing and/or installing HVAC and/or PLUMBING systems.
• Strong problem-solving, negotiation, and conflict-management skills.
• Ability to maximize performance of project team through innovative and effective management techniques.

Benefits

• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.
• Infrequent overnight travel may be required, based on customer account assignments.
• The range for this position has been established at $91,000 to $128,000 per year and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets

Training + Development

Interview process

Visa Sponsorship

Security clearance