Service Desk Analyst at Sulaiman Alqudaibi Co. For Grp & Plastic Products in York, England, United Kingdom | Kablio

Role

Description

it support

troubleshooting

incident logging

escalation

knowledge sharing

record keeping

Serve as the first point of contact for IT support via phone, email, and ticketing system.
Escalate complex problems to senior analysts or technical teams while keeping the user informed.
Maintain clear and accurate records of all support interactions in the IT service management tool.
Develop your technical and customer service skills with guidance and training from senior team members.
Provide basic troubleshooting for hardware, software, user access, and network-related issues.
Follow shift handover procedures and contribute to ongoing knowledge sharing.
Use provided documentation and standard procedures to resolve common issues.
Log, classify, and prioritize incidents and service requests.

Requirements

windows os

office 365

shift work

communication

detail-oriented

customer focus

Basic understanding of common IT concepts (e.g., Windows OS, Office 365, user accounts). Ability to follow instructions and standard procedures accurately.
Willingness to work in a shift-based 24x7 environment, including nights and weekends.
Excellent communication skills and a customer-focused approach.
Strong attention to detail and willingness to learn from feedback.

Benefits

Income protection insurance Providing you with support and assistance when you need it most
Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.
Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1968 Founded

Year Established

The company was founded in 1968, marking its origins as Polyglass.

40 Year Lifespan

Product Durability

GRP pipes are designed for long-term reliability, offering a 40-year lifespan.

4 Meters Diameter

Pipe Capacity

Manufactures heavy-duty pipe systems capable of reaching 4 meters in diameter.

32 Bar Pressure

Pressure Capability

Offers pipe systems with a remarkable 32 bar pressure capacity.

Pioneered polymer concrete manholes and jacking pipes in the early 1990s and added GRE pipes in 2000.
Achieved ISO 9001 and ISO 14001 certifications and became the first fully Kuwaiti‑owned GRP pipe supplier approved by Kuwait Oil Company.
Supplies major infrastructure customers like Kuwait’s Ministry of Public Works and exports to Qatar and Singapore.
Manufactures a broad product range: GRP/FRP pipes, GRE pipes, polymer concrete jacking pipes, manholes and GRP tanks.
GRP pipes are produced via dual filament and continuous winding—durable, corrosion‑resistant solutions for sewage, desalination, subsea and industrial uses.
A fully Kuwaiti, independent manufacturer—unique in Gulf‑region GRP production without foreign partnerships.

Culture + Values

Quality commitment to manufacturing high-standard products.
Customer satisfaction through continuous innovation and excellent service.
Continuous improvement of operational efficiencies.
Sustainability in production and operations.
Dedicated team approach to delivering superior products.

Environment + Sustainability

Commitment to reducing environmental impact throughout production.
Utilization of eco-friendly raw materials where possible.
Ongoing energy efficiency initiatives.
Implementing waste reduction practices in manufacturing processes.

Inclusion & Diversity

Articles

Contact Form

GRP/FRP Product Range

About Us (GRP & Plastic Products)

Role

Description

it support

troubleshooting

incident logging

escalation

knowledge sharing

record keeping

Serve as the first point of contact for IT support via phone, email, and ticketing system.
Escalate complex problems to senior analysts or technical teams while keeping the user informed.
Maintain clear and accurate records of all support interactions in the IT service management tool.
Develop your technical and customer service skills with guidance and training from senior team members.
Provide basic troubleshooting for hardware, software, user access, and network-related issues.
Follow shift handover procedures and contribute to ongoing knowledge sharing.
Use provided documentation and standard procedures to resolve common issues.
Log, classify, and prioritize incidents and service requests.

Requirements

windows os

office 365

shift work

communication

detail-oriented

customer focus

Basic understanding of common IT concepts (e.g., Windows OS, Office 365, user accounts). Ability to follow instructions and standard procedures accurately.
Willingness to work in a shift-based 24x7 environment, including nights and weekends.
Excellent communication skills and a customer-focused approach.
Strong attention to detail and willingness to learn from feedback.

Benefits

Income protection insurance Providing you with support and assistance when you need it most
Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.
Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found