Associate, Operational Strategy & Services (Residential Real Estate)
The Rmr Group
Lead communication strategy and change management across 35+ multifamily communities.
9 days ago ago
$75,000 - $95,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
1,500 Employees
Service Specialisms
Property Management
Asset Management
Real Estate Investment
Property Development
Leasing
Property Operations
Investment Management
Construction Management
Sector Specialisms
Office Buildings
Industrial Properties
Retail Properties
Healthcare Properties
Hospitality Properties
Residential Properties
Role
What you would be doing
kpi monitoring
intranet support
reporting automation
data governance
change management
stakeholder engagement
- Develop communication assets that promote new initiatives at all levels of the business; including the ability to tailor messaging from C-suite to front-line team members.
- Monitor key performance indicators (KPIs) across business units.
- Collaborate with cross-functional teams to ensure seamless implementation of initiatives, providing guidance and support throughout the project lifecycle.
- Support the enhancement and execution of intranet system to drive a core repository of operational procedures throughout the organization.
- Collaborate with analytics and IT teams to automate reporting processes and improve data accessibility.
- Cultivate strong relationships with internal and external stakeholders, ensuring alignment of operational strategies with organizational goals.
- Own the process of continuous feedback and improvement to ensure the integration of Property Operations and functional team partnerships.
- Analyze operational and engagement data to identify trends, performance gaps, and opportunities for improvement.
- Create and support best in class “field-ready" solutions and toolkits that supporting key business enablers.
- Translate complex data into actionable insights and recommendations for senior leadership.
- Develop communication campaign strategies for Change Management initiatives that focus on continuous improvement in service delivery, resident satisfaction, and overall community operations.
- Partner with functional owners on the effective deployment, launch, adoption and ongoing integration of the way we work through creation of project plans, communication strategies, launch materials, change plans, all with the end user in mind.
- Establish data governance practices to ensure accuracy, consistency, and integrity of reporting.
- Manage annual facilities change management calendar to help strategically balance the implementation of new programs and procedures.
What you bring
power bi
tableau
excel
powerpoint
2-4 yrs
communications
- Ability to balance the need for a long-term strategic vision with the requirements to implement change according to an implementation calendar.
- Strong ownership for the “big picture” and ability to lead up their perspective based on data and what is the best experience for the audience.
- Ability to communicate a consistent message across a variety of different audiences while being able to understand a structural complex internal company structure.
- Strong analytical mindset with the ability to interpret data and present findings in a clear, compelling manner.
- Strong partnership skills, with the ability to address communications needs as the end-user; someone who ensures the communication they are putting out would make sense to their audience and can anticipate questions.
- Experience with data visualization tools (e.g., Power BI, Tableau) and proficiency in Excel or similar platforms.
- 2-4 years of experience in a communications role for a large company; ideally multifamily, multi-unit service, retail, or hospitality industry.
- Strong executive presence and presentation skills- PPT and creating change materials- is key.
- Life & Disability Insurance
- Dental Insurance
- 401(k) Plan with Employer Match
- Tuition Assistance
- Holidays, Vacation & Sick Time
- Matching Gift Program
- Health Insurance
- Parental Leave
- Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance
- Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Plans (FSA)
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
30 Million+ sq ft
Total real estate managed
The company manages over 30 million square feet of commercial, office, retail, and residential properties across major metropolitan areas.
- Specializes in managing and investing in real estate properties.
- Primarily focuses on commercial assets including office buildings, retail spaces, and residential properties.
- Partners with institutional investors to deliver value through strategic acquisitions and management.
- Known for repositioning and revitalizing underperforming assets to maximize long-term returns.
- Has a strong reputation with deep industry expertise and long-standing relationships with tenants and investors.
- Achievements include successful large-scale, mixed-use developments in major metropolitan areas.
- Challenge our employees to bring their best thinking and ideas to the forefront every day.
- Provide an inclusive environment that encourages our people to excel in their work, collaborate and connect with each other, and forge strong connections with the communities in which we operate.
- Entrepreneurial environment rewards innovation and action.
- Employees are encouraged to take initiative and given the support to have an immediate, positive impact.
- Steadfast, measured growth ... fostering growth in our organization, our lines of business, and most importantly, each and every employee.
- Developing our employees' possibilities expands RMR's horizons.
- A tradition of community involvement ... supporting our communities is both good citizenship and good business.
100% reduction by 2050
Operational Emissions Target
Aims to achieve zero operational emissions by 2050, with an interim target of a 50% reduction by 2029 from the 2019 baseline.
28.3% reduction in 2022
Energy Efficiency Achievement
In 2022, the company achieved significant reductions in energy use, GHG emissions, water consumption, and waste diversion compared to the 2019 baseline.
50% waste diversion
Waste Management Goal
Achieved a 50% diversion of generated waste from landfills, meeting the target ahead of schedule in 2024.
$9.8M energy savings
Energy Monitoring Impact
Accumulated $9.8 million in energy savings through real-time energy monitoring as of 2022.
- Committed to monitor 90% of managed energy spend via real-time monitoring within five years
- On-site solar energy program launched in collaboration with tenants
- 245 properties with ENERGY STAR®, LEED or BOMA 360 certifications as of 2023
- Partnerships with industry groups introducing women and minority college/MBA students to real estate careers
- Targeted development programs for women and minority professionals
- Employee learning forums on diversity, unconscious bias and inclusive culture
- RMR Leans In: dialogue forums on women’s workplace issues, mentoring/sponsorship
- Accelerated Women in Leadership Program: training on unconscious bias, work‑life integration, negotiation skills
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