Submit reporting as directed by the Community Manager, adhering to company deadlines.
Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
Maintain a positive relationship with local housing authorities and agencies.
Participate in the success of all resident events, community programing and local/non-profit programs.
Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
Assist the Community Manager in all aspects of daily operations for your community.
Work collaboratively and respectfully with peers, other team members and departments.
Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
Continually seek out training opportunities and stay up to date on industry/legal trends and changes.
Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.
Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re - certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
Follow, support, and enforce company policies and procedures.
Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors.
Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication. Lease and tour apartment homes, guiding new residents through the application, tax credit and move-in process.
Consistently maintain contact and collaboration with the Community Manager through effective and timely communication. Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
Provide excellent customer service to all residents, prospects, and guests.
Act as the onsite supervisor in the absence of the Community Manager.
Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.
Requirements
2 years
ms office
yardi
fair housing
high school
accounting
Minimum 2 years of experience in property management, including sales/multi-family leasing.
Must be 18 years of age or older.
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Experience using property management software, preferably Yardi.
Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
Excellent written and verbal communication skills.
Strong operational background and leasing skills required.
High school education or equivalent required.
Successful completion of background check and drug screen required.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
Must be legally qualified to work in the U.S. meeting I-9 guidelines.
Prefer prior accounting or bookkeeping experience.
Benefits
100% company paid dental and vision benefits for employee coverage.
Up to 12 paid holidays each year.
Over 90% company paid medical benefits for employee coverage.
Eligibility for a 30% housing discount consideration.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Best-in-class voluntary insurance benefits.
Discretionary bonus programs.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Employee assistance program (EAP) with 24/7 counseling services.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
successful completion of background check and drug screen required.
Company
Overview
Founded with a vision to redefine urban living through innovative development.
Focuses on creating vibrant residential communities and mixed-use developments.
Expert in transforming underutilized spaces into thriving, sustainable communities.
Operates across key metropolitan areas, with a strong emphasis on community-centric designs.
Projects span across residential, commercial, and retail spaces, blending functionality with style.
Known for its expertise in urban development and building spaces that foster connections.
A trusted partner in creating spaces that enhance lifestyles and promote long-term value.
Culture + Values
Innovation: Continuously push boundaries to bring creative solutions to the residential sector.
Collaboration: Working together to deliver exceptional value, ensuring the success of all stakeholders.
Accountability: Taking ownership of responsibilities to drive results and maintain trust.
Customer Focus: Understanding and responding to customer needs to provide superior service and experiences.
Sustainability: Creating environmentally conscious living spaces that benefit communities.
Environment + Sustainability
2050 Net Zero Target
Carbon Emissions Goal
Commitment to achieving net-zero carbon emissions by 2050.
Incorporating high-efficiency systems and materials into residential properties.
Prioritizing eco-friendly designs and practices throughout the development process.
Reducing operational and development-related emissions.
Employing strategies to reduce water consumption across all developments.
Inclusion & Diversity
By 2025
Increasing Female Leadership
Aiming to enhance female representation in key leadership positions to foster gender balance and equitable opportunities.
Committed to creating an inclusive workplace culture that reflects the diversity of the communities we serve.
Implementing policies to ensure all employees have access to opportunities for growth and leadership.