Technician Support Helper

Description

• Represents the company by serving as the direct customer contact and is responsible for products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and repairing equipment and systems at customer’s location.
• Coordinates with team leader/project manager and customer to precisely understand requirements for all on-site installation and repairs by forecasting issues, gathering materials and synchronizing on-site work.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.
• Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

Requirements

• EPA Certification Preferred (e.g. HVAC Journeyman, Boiler Operator, Gas Installer etc.).
• Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet +
• Must be able to safely and legally operate a vehicle using a seat belt
• Must be able to twist the trunk of your body 90 degrees in each direction
• Must be able to reach your hands over your head
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.
• Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties
• Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours
• Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
• A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required. Typically 0-2 years of experience in HVAC. Technical School or formal training is preferred.
• On-Site (5 days)
• Must be able to safely use a ladder with a 375 lb. total weight limit, while carrying equipment of 50 lbs. or less
• Must be able to squat and touch the floor with both hands
• DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance, and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Paid Time off with up to 9 paid holidays,15 vacation days and paid leave in support of volunteer and parental leave needs.
• A regular schedule (with overtime opportunities) and most workdays you’ll be dispatched from your house.
• Educational and training opportunities through company programs to keep you on top of technical innovations including Manufacturer (OEM) Level Training along with tuition assistance, and student debt support.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Premium equipment such as a late model, clean, and dependable company vehicle, high speed laptop, smartphone, specialized tools, uniforms, PPE and safety boot allowance.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Knowledge support from the factory is a nationwide communications hub so that you have what you need to get the job done right the first time.

Training + Development

Interview process

Visa Sponsorship

Security clearance