Customer Service Advisor

Description

• Work collaboratively with the planning team to resolve issues efficiently
• Meet service level agreements and performance targets
• Assist tenants with queries related to repairs and housing services
• Log and manage customer interactions using our bespoke system
• Respond promptly and professionally to incoming calls and enquiries
• Provide accurate information and proactive communication throughout the process

Requirements

• Calm under pressure with excellent attention to detail
• Adaptable, empathetic, and customer-focused
• Strong, natural communicator with great interpersonal skills, both verbal and written
• Confident using IT systems and multitasking effectively
• NVQ or GCSEs in Maths and English (Pass)
• Basic knowledge of housing maintenance or call centre environments (desirable but not essential)
• Previous experience in a customer service role, ideally within housing or repairs

Benefits

• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Eye test vouchers
• 25 days annual leave plus bank holidays
• Cycle to Work scheme
• Employee Assistance Programme
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Training + Development

Interview process

Visa Sponsorship

Security clearance