Shaner Hotels
Shaner Hotels specializes in hotel ownership, management, and development across the U.S.
1 days ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Homestead, Florida, United States
Onsite
Company Size
1,000 Employees
Service Specialisms
Sector Specialisms
Description
guest complaints
public cleaning
restocking
maintenance reporting
safety protocols
room confidentiality
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping procedures, and security procedures.
Cleans and services assigned public spaces according to franchise and hotel standards. Returns and restocks cart at end of shift. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Other duties as assigned.
Responsibilities: Clean hotel public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
- Address guest complaints promptly
- Uphold cleanliness and quality standards
- Adhere to safety, housekeeping, and security protocols
- Clean assigned public areas per hotel standards
- Restock carts and conduct deep/seasonal cleaning
- Report maintenance issues and respond to guest requests
- Ensure guest room confidentiality and security
- Communicate effectively with guests, staff, and management
- Apply proper chemical handling procedures
Requirements
cleaning
hotel
bilingual
chemical handling
1-year
Qualifications: Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus.
- At least one year cleaning experience; hotel background preferred
- Bilingual English/Spanish considered an asset
Benefits
Shaner Hotels has an opportunity at the 115‑room Homestead TownePlace Suites, located 30 miles south of Miami, between the Everglades and Biscayne National Park. The property is near Homestead Air Force Reserve Base and the Miami Homestead Speedway.
- Flexible schedule required, including weekends and holidays
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1985
Year Established
The company was founded in 1985 and has been actively involved in the hospitality industry ever since.
- Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
- Focuses on hotel ownership, management, and development across the United States.
- Operates a diverse portfolio of hotels, including major global brands and independent properties.
- Known for expertise in transforming underperforming properties into successful operations.
- Business model includes long-term investments with a focus on profitability and asset appreciation.
- Strong presence in the upscale and select-service hotel segments.
- Projects often involve extensive renovations, brand conversions, and strategic expansions.
- Standout in the industry with a hands-on management approach.
- Prides itself on deep industry relationships and ability to adapt to market trends.
Culture + Values
- Delivering superior customer service is a top priority.
- Innovation and continuous improvement are central focuses.
- Teamwork, communication, and mutual respect are highly valued.
- A positive and empowering work environment is a key focus.
- Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.
Environment + Sustainability
2050 Net Zero Target
Net-Zero Emissions Goal
Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.
- Committed to reducing water and energy consumption across all properties.
- Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
- Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.
Inclusion & Diversity
- Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
- Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
- Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.