Technician - Hot Side
Premistar
Install, maintain, and repair commercial food service equipment for customers.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Springfield, IL
Field
Company Size
2,423 Employees
Service Specialisms
Commercial HVAC
Plumbing
Building Automation
Mechanical Contracting
Preventive Maintenance
Design/Build Project Services
Energy Services
Controls
Sector Specialisms
Commercial HVAC
Industrial HVAC
Building Automation
Plumbing
Refrigeration
Boiler Services
Sheet Metal Fabrication
Manufacturing Facilities
Role
What you would be doing
equipment installation
troubleshooting
preventive maintenance
work orders
parts procurement
customer service
- Identifies and reports potential opportunities for additional business
- Assists in evaluating new and existing customer accounts
- Ensures that all manual and electronic work orders, along with misc. paperwork/receipts is submitted at the completion of each day’s work
- Reports safety concerns to immediate Field Supervisor, Service Coordinator/Dispatcher or Service Manager
- Participates in safety training and adheres to all safety policies and procedures
- Installs, trouble shoots, repairs, and calibrates commercial food equipment
- Uploads each electronic work order before moving to the next assignment
- Organizes all work details (work performed, service recommendations, parts used, etc.) and completes an accurate work order for billing and payroll purposes
- Participates in company-provided training opportunities and attends technical classes and seminars necessary to maintain current level of knowledge in with the electrical, electronic, and mechanical and safety within the commercial food equipment industry
- Maintains good working order of company vehicle, including cleaning and organizing,
- Provides the highest level of customer service, technical ability, and quality to our customers
- Performs preventative maintenance and makes recommendations regarding parts changes or system overhaul
- Coordinates scheduled start and stop time with Service Coordinator/Dispatcher
- Diagnoses diverse service issues, obtains any replacement parts, repairs systems to manufacturer’s recommendations, and be able to fully explain what the issue is and what is needed to correct it to the Client.
- Consults with customers regarding problems or issues discovered while servicing their equipment
- Obtains and records work ticket(s) and communicates to vendor(s) an appropriate purchase order number when purchasing job-related parts and supplies
- Observes additional maintenance needs requiring attention and reports those to the appropriate supervisor.
- Travels to job sites in assigned service areas and works with Service Coordinator/Dispatcher to ensure schedule is maintained and delays are properly communicated to customers
- Works closely with the assigned Service Coordinator/Dispatcher to make sure customers’ needs are being fulfilled to their expectation and in a timely manner
What you bring
driver's license
installation
troubleshooting
customer service
travel
communication
- Must be able to work some limited overtime, as needed
- Sense of purpose and employee appreciation.
- Must be able to install parts on jobs that have been previously diagnosed
- Must be able to install parts on equipment the department works on
- Valid driver’s license.
- Must be willing to travel to assigned Client sites
- Great manager and/or team.
- Must be able to work with any technician in the department
- Must be able to perform some limited-on call duty in rotation with your department
- Must be able to deliver high level of customer service on a consistent basis
- Must be able to troubleshoot some of the equipment the department services
- Must be willing to work toward being able to install foodservice equipment without assistance
- Strong interpersonal and communication skills, both written and oral
- Career advancement opportunities.
- Work-life balance.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1930 Founded
Year Established
The company traces its roots back to 1930, marking nearly a century of expertise in HVAC and plumbing services.
2022 Rebranded
Year of Rebrand
The company underwent a significant rebrand in 2022, signaling its commitment to growth and service excellence.
250% Revenue Growth
Revenue Surge
Revenue increased by 250% in recent years, driven by strategic acquisitions and expansion efforts.
31 Acquisitions
Key Growth
The company has completed 31 acquisitions under its current leadership, fueling its rapid expansion.
- Evolved into a nationwide powerhouse through decades of strategic acquisitions.
- Delivers commercial HVAC, plumbing, and building-controls services for critical facilities, including industrial, healthcare, education, and government sectors.
- Its blend of capital, expertise, and local leadership roots each acquisition in community trust and technical rigor.
- Unusual scale—combining nearly a century of heritage with modern consolidation to maintain local cultures within a national network.
- A 'People-First' strategy drives collective efforts to enhance lives and maintain critical facilities' functionality.
- Emphasizes ethical practices, prioritizing the well-being of employees, customers, vendors, and local communities.
- Fosters transparent communication, encouraging proactive safety concern reporting.
- Empowers employees through development opportunities, effective recruitment, engagement, and rewards.
- Launched inaugural Sustainability Report covering strategy, initiatives and results.
- Helping customers reduce facility‑related energy consumption and carbon emissions via HVAC upgrades.
- Embedding sustainability as foundational to decisions, risk mitigation and community flourishing.
- Approach pillars: enabling sustainable future, people‑first, responsible business practices.
- Investing in technology, processes and governance to drive efficiency and accountability.
- People‑First strategy emphasizes open, inclusive culture and employee development.
- Recruiting, developing, engaging and rewarding a diverse team to empower professional growth.
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