Technician - Hot Side

Description

• Identifies and reports potential opportunities for additional business
• Assists in evaluating new and existing customer accounts
• Ensures that all manual and electronic work orders, along with misc. paperwork/receipts is submitted at the completion of each day’s work
• Reports safety concerns to immediate Field Supervisor, Service Coordinator/Dispatcher or Service Manager
• Participates in safety training and adheres to all safety policies and procedures
• Installs, trouble shoots, repairs, and calibrates commercial food equipment
• Uploads each electronic work order before moving to the next assignment
• Organizes all work details (work performed, service recommendations, parts used, etc.) and completes an accurate work order for billing and payroll purposes
• Participates in company-provided training opportunities and attends technical classes and seminars necessary to maintain current level of knowledge in with the electrical, electronic, and mechanical and safety within the commercial food equipment industry
• Maintains good working order of company vehicle, including cleaning and organizing,
• Provides the highest level of customer service, technical ability, and quality to our customers
• Performs preventative maintenance and makes recommendations regarding parts changes or system overhaul
• Coordinates scheduled start and stop time with Service Coordinator/Dispatcher
• Diagnoses diverse service issues, obtains any replacement parts, repairs systems to manufacturer’s recommendations, and be able to fully explain what the issue is and what is needed to correct it to the Client.
• Consults with customers regarding problems or issues discovered while servicing their equipment
• Obtains and records work ticket(s) and communicates to vendor(s) an appropriate purchase order number when purchasing job-related parts and supplies
• Observes additional maintenance needs requiring attention and reports those to the appropriate supervisor.
• Travels to job sites in assigned service areas and works with Service Coordinator/Dispatcher to ensure schedule is maintained and delays are properly communicated to customers
• Works closely with the assigned Service Coordinator/Dispatcher to make sure customers’ needs are being fulfilled to their expectation and in a timely manner

Requirements

• Must be able to work some limited overtime, as needed
• Sense of purpose and employee appreciation.
• Must be able to install parts on jobs that have been previously diagnosed
• Must be able to install parts on equipment the department works on
• Valid driver’s license.
• Must be willing to travel to assigned Client sites
• Great manager and/or team.
• Must be able to work with any technician in the department
• Must be able to perform some limited-on call duty in rotation with your department
• Must be able to deliver high level of customer service on a consistent basis
• Must be able to troubleshoot some of the equipment the department services
• Must be willing to work toward being able to install foodservice equipment without assistance
• Strong interpersonal and communication skills, both written and oral

Benefits

• Career advancement opportunities.
• Work-life balance.

Training + Development

Interview process

Visa Sponsorship

Security clearance