Customer Success Manager

Description

• To achieve those positive goals, you will seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
• You will track account health to identify churn risk and work to eliminate that risk
• You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
• You will improve product usage and adoption of the Autodesk Construction Cloud (ACC)
• You will be an ACS evangelist while identifying industry-positive business outcomes, and required capabilities, and finding relevant forums to increase awareness of ACS services
• You will collect product feedback from customers and contribute to product roadmap discussions
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team

Requirements

• Process-driven and organized
• You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
• You are comfortable proposing and building processes to allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
• At least 3 years experience in a customer-facing, B2B role
• Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product
• Experience of AEC workflows and awareness of BIM solutions focused on Construction
• You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
• Experience managing relationships with many customers.
• Experience in Customer Success, Account Management, or a client-facing, role
• Ability to travel up to 30%, taking into account the current situation
• Previous experience in the Construction industry (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
• You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
• Extremely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions
• Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance