General Manager - Sen̓áḵw

Description

Fitzrovia is seeking to hire a General Manager to join our team and manage a landmark development, Sen̓áḵw, in the Vancouver market. The General Manager is responsible for maintaining our communities to create a best-in-class experience, always ensuring a high level of service. The General Manager is also responsible for building and motivating high-performing teams to maximize the performance of the property.

• Lead and inspire a cohesive, high-performing team across customer service, concierge, maintenance, and management functions to drive engagement, collaboration, and long-term retention.
• Oversee the seamless operations and overall success of the community in a fast-paced environment, ensuring excellence across all aspects of property management, including maintenance, capital projects, leasing, budgeting, forecasting, financial reporting, collections, marketing, and expense control for both residential and commercial tenants.
• Deliver a 5-star living experience through exceptional customer service and by proactively identifying meaningful opportunities to enhance the resident experience. Champion initiatives that strengthen resident satisfaction, elevate brand reputation and Squamish Nation (Sḵwx̱wú7mesh Úxwumixw) values, and drive renewals, revenue, and long-term profitability.
• Maintain and audit resident files and records to ensure accuracy, compliance, and alignment with company standards.
• Ensure full compliance with local regulations under the British Columbia Residential Tenancy Act and the requirements of the Vancouver Building Bylaws.
• Champion team growth through effective performance management, coaching, and mentorship, empowering individuals to reach their full potential and deliver exceptional results.
• Oversee financial performance and budget management, ensuring fiscal responsibility, accurate reporting, and achievement of property and portfolio-level CBIs (Community Benefit Indicators) and KPIs.
• Drive community benefit by working with Squamish Nation (Sḵwx̱wú7mesh Úxwumixw) member owned businesses
• Supervise the day-to-day operations of the on-site team, ensuring that all Fitzrovia policies, local by-laws and cultural considerations (such as the Sḵwx̱wú7mesh values) and procedures are followed.
• Build strong relationships with residents, vendors, and community partners (primarily the Squamish Nation (Sḵwx̱wú7mesh Úxwumixw)) to enhance reputation and operational efficiency.
• Drive revenue growth through a deep understanding and analysis of the competitive market and the development of creative marketing programs. Track and evaluate online reviews to better understand and continuously improve the customer experience through regular community feedback.
• Foster and maintain a positive and culturally safe living environment for community residents by resolving concerns promptly, professionally, and with empathy and consistent follow-up.
• Collaborate with the leasing and marketing teams to align strategies, meet occupancy goals, and deliver consistent brand standards across all customer touchpoints.
• Model and reinforce Fitzrovia’s mission and values, cultivating a culture of excellence, integrity, and hospitality that defines us as a best-in-class property management company.
• Champion Fitzrovia’s ESG commitments, supporting energy efficiency, waste reduction, and community wellness initiatives.

Requirements

As we are a highly collaborative and operational team, this role is required to be on-site full-time.

• Proficient in Yardi property management software; experience with other property management or resident engagement platforms considered an asset.
• Minimum 8 years’ of experience writing and maintaining budgets
• This role will operate within the Sen̓áḵw development, a partnership with Nch’ḵay̓ and OPTrust on Squamish Nation land; as such, cultural awareness and respect for Squamish values and community engagement practices are essential
• Familiarity with Vancouver’s multifamily rental landscape
• Superior communication and customer service skills. Prior roles in hospitality will be considered an asset.
• Strong ability to handle multiple priorities and adapt to a dynamic environment.
• High school diploma or equivalent required, post-secondary or bachelor’s degree preferred.
• Computer literate, including proficiency with Microsoft Office Suite.
• Proven experience in a supervisory role, leading and developing teams
• Experience working with First Nations, specifically managing property on reserve land is an asset.
• Valid rental management license with BCFSA or eligibility to obtain licensing within 90 days of employment is required.
• Minimum 8 years of residential property management experience required, with experience managing large-scale, mixed-use communities or multi-tower developments exceeding 500 units is strongly preferred.
• Experience with multi-tower developments considered an asset.

Benefits

Sen̓áḵw is a place of return, a community built on Squamish land and shaped by Squamish values. Led by Nch’ḵay̓ Development Corporation on behalf of the Squamish Nation, Sen̓áḵw brings homes, opportunities, and connection back to a place where our people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong. This role represents a cornerstone position in Fitzrovia’s Vancouver expansion and offers the opportunity to help build and shape our local operations, culture, and service standards as we establish our presence in Western Canada.

At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.

The salary range for this position is $95,000–$125,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.

Training + Development

Interview process

Visa Sponsorship

Security clearance