Home Experience Concierge

Description

• Partners with Sales, Construction, and Design teams to ensure information flows smoothly and clients feel informed and supported.
• Curates thoughtful gestures, personalized recommendations, and “magic moments” that reinforce MN’s dedication to service excellence.
• Builds strong relationships with homeowners, internal partners, and vendors grounded in trust, discretion, and professionalism.
• Serves as the main point of contact for homeowners throughout the pre-sale process, creating clarity and confidence as they navigate timelines, milestones, and key decisions.
• Connects homeowners with MN’s trusted network of service providers for ongoing home care, seasonal needs, and lifestyle services.
• Coordinates milestone meetings and walkthroughs with professionalism and warmth, ensuring each interaction reflects MN’s commitment to exceptional service.
• Bridges communication between homeowners and internal teams following closing to ensure continuity of care and follow-through.
• Anticipates homeowner questions, provides proactive updates, and maintains organized documentation to keep all stakeholders aligned.
• Contributes feedback and ideas to help shape MN’s evolving Home Experience program.
• Models and reinforces actions and behaviors consistent with MN’s values, mission, and culture.

Requirements

• Proficiency in Microsoft Office Suite and ability to learn and leverage CRM and workflow tools.
• Previous experience coordinating multi-stakeholder projects or client portfolios strongly preferred.
• Regular travel between job sites and/or the office is required
• Ability to coordinate complex timelines and deliver high-touch experiences for multiple clients simultaneously.
• Valid WA State Driver’s License
• Frequent use of a computer, keyboard, and other office equipment.
• Acceptable driving record & proof of vehicle insurance. MN must be listed as an additional insured party on the vehicle insurance
• Must be able to lift up to 20lbs occasionally with or without accommodation.
• Exceptional organizational and time-management skills; able to adapt quickly in a fast-paced environment.
• Comfort communicating across diverse audiences, including homeowners, contractors, designers, and executives.
• Bachelor’s degree in hospitality, business, communications, or related field or equivalent experience required.
• Experience developing or contributing to service or lifestyle programs is a plus.
• Strong knowledge of luxury-level customer service and client relationship management practices.
• Must be able to work in the Bellevue office Monday-Friday within core business hours (8am – 5pm)
• Excellent interpersonal, verbal, and written communication skills.
• 5+ years of experience in luxury hospitality, residential real estate, or client experience management within a high-touch, service-driven environment.
• Ability to visit homes and job sites, which may include ascending stairs and inspecting interior and exterior spaces.
• Demonstrated sound judgment and composure when facing unexpected situations or challenges.
• Skilled in maintaining discretion and professionalism when handling sensitive information.

Benefits

• Complimentary snacks & beverages
• Critical illness insurance
• 100 % employer-paid long term disability insurance
• New iPhone for your personal and business use
• 100% covered employee premiums for medical and dental self-coverage
• 20 days of PTO & 9 holidays
• Company paid events
• Lifestyle reimbursement account
• 401(K) with generous company match, no vesting schedule, and access to professional financial advisors
• 100% employer-paid life insurance
• Paid medical and family leave
• Free onsite parking

Training + Development

Interview process

Visa Sponsorship

Security clearance