Customer Service Representative

Description

• Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction.
• Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
• Process customer-related queries and requests efficiently and consistently.
• Demonstrate your knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services.

Requirements

As a vital part of our Customer Service team, you will act as a support to customers throughout their interactions with The Panda Group. Your exceptional communication skills will be essential in providing accurate information, resolving queries, and addressing customer concerns.

Join our team at Panda Waste and utilise your exceptional communication skills to deliver outstanding customer service. No prior experience is needed, as we welcome quick learners who are eager to develop their skills in a dynamic and supportive environment.

• Possess a professional and friendly telephone manner, engaging customers with empathy and courtesy.
• Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
• Attention to detail to ensure precise and thorough customer service.
• Demonstrated ability to perform under pressure and remain calm and composed.
• Customer-focused mindset, dedicated to meeting and exceeding customer expectations.
• Utilise your communication skills to make outbound courtesy calls, following up on customer complaints.
• Quick learner with the ability to adapt and develop new skills in a fast-paced environment.
• Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
• Thrive in a flexible, multi-skilled environment and contribute positively to the team.
• Strong knowledge retention ability to provide accurate and detailed information to customers.
• Utilise your excellent communication skills to answer incoming calls and direct them to the appropriate personnel.
• Proficient computer skills to navigate customer service systems efficiently.
• Excellent organisational skills to manage tasks and prioritise effectively.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance