Customer Service Adviser

Description

• Contacting customers using the wide range of tools available, I.E Text, what’s app, Facebook etc.
• Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.

Requirements

• Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
• Previous telephone, customer service experience preferred.
• Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
• Be motivated to meet and exceed personal targets and customer service standards.
• Ideally have some experience of working within Financial Services, but not essential.
• Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.

Benefits

• Access to self-funded Health Care plan.
• Free Bluecrest prevention plus health screening.
• Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
• Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
• Generous Staff referral bonus scheme.
• Permanent Full Time employed role.
• Salary Sacrifice Personal Car Leasing Scheme available.
• 24 Hour Well-being Employee Assistance Programme.
• Extensive induction coupled with ongoing training, support and development programme.
• Death in service cover.
• Free onsite parking.
• Discounts on estate agency, mortgage, conveyancing, and surveying services
• Discount on Nuffield Gym Membership.
• 28 days paid holiday including Bank Holidays.
• Access to discounts platform, Perks at Work.
• Get your Birthday off each year. (Once Probation Completed)
• Contributory workplace pension.

Training + Development

Interview process

Visa Sponsorship

Security clearance