Monitor service sequence, ensuring flawless timing and etiquette.
Overall responsibility for floor-level guest service management within promoter’s office.
Support hospitality requirements and billing documentation.
Delivering high-touch hospitality services to Promoters and VVIPs, including personalized butler-style assistance to ensure their comfort and satisfaction.
Anticipate guest needs and provide proactive, discreet service.
Oversee service flows during luncheons, high teas, and formal dinners.
Ensure ambience (flowers, lighting, music, air-conditioning) is as per protocol.
Maintain guest preference records for personalized service.
Conduct pre-shift briefings and grooming checks.
Coordinate with housekeeping, engineering, and kitchen for seamless execution.
Supervise daily readiness of all hospitality zones.
Take care of healthy meal plans coordinate with nutritionist / consultant
Maintain guest logs, checklists, and daily readiness reports.
Deliver highly personalized butler service to the promoters and guests.
Manage arrival, seating, dining, and departures in line with VVIP protocol.
Ensuring readiness of Cabin, dining areas, guest ante rooms, meeting rooms and rest of the promoter’s area
Assist chefs in menu execution for VVIP meals.
Supervising support staff and ensuring best service standards.
Supervise service staff on the floor.
Supervise table setups, presentations, and service style.
Submit daily/weekly floor operations reports
Coordinate with vendors (flowers, décor, special F&B).
Requirements
10-12 years
luxury
team leadership
f&b
culinary
menu development
10–12 years of progressive experience in the hospitality industry, with a strong preference for exposure to luxury or five-star establishments.
Demonstrated success in leading high-performing teams and delivering exceptional guest experiences across diverse service formats.
Proven expertise in overseeing hotel, banquet, and restaurant operations, with a particular focus on food and beverage service excellence.
Deep culinary knowledge and a refined palate, with hands-on experience in menu development, curation, and innovation aligned with current market trends