Desktop Support Technician II
Zurn Elkay Water Solutions
Provide on-site IT support and service desk assistance for 2500+ users.
21 days ago ago
$28 - $36
Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Downers Grove, IL
Onsite
Company Size
2,500 Employees
Service Specialisms
Water Solutions
Plumbing
Engineering
Consulting
Design
Manufacturing
Installation
Sector Specialisms
Education
Healthcare
Hospitality
Multifamily
Municipal
Office
Retail
Commercial
Role
What you would be doing
service desk
user accounts
ticketing
training
process improvement
knowledge management
- Contribute to the knowledge management platform encouraging documentation and knowledge sharing across all of IT.
- Perform the standard functions of a Service Desk technician and tier 2 site support
- Provide training on new hardware and/or software applications as requested.
- Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
- Creating user accounts and managing access control based on company policies.
- Promote excellent customer service, effective response times and provide insights into general support issues.
- Maintain and enable new/improved processes and standard work.
- Provide the of highest quality interactions with Zurn Elkay internal user/customers, including executive management. Drive improvement in quality and quantity of documentation for processes and procedures, as well as rolling record of customer interactions in ticketing system.
- Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
- Document and track all support requests and resolutions in a help desk ticketing system
- Service Desk support for 2500+ users. Provides timely and considerate customer service to end users by fielding service desk calls and resolving technical issues.
What you bring
microsoft 365
ai tools
it support
technical degree
enterprise exp
on-call
- Minimum of 3-5+ Years of experience as a IT client support technician
- Availability for on-call rotation, including occasional evenings and weekends (typically less than one week per month)
- Ability to travel up to 10% to support local sites
- Decision Quality – Making good and timely decisions that keep the organization moving forward.
- Familiarity with AI productivity tools (e.g., Microsoft Copilot) preferred.
- Large enterprise experience a must and global support experience a plus
- Demonstrated expertise in Microsoft 365 administration and end-user support.
- Self-motivated with the ability to work independently while being remotely supervised.
- Two year technical degree or equivalent relevant work experience.
- Requires lifting and carrying items weighing up to 50 pounds
- Health Savings Account
- 12 Paid Holidays
- Annual Bonus Eligibility
- Matching 401(k) Contribution
- Up to 3 weeks starting Vacation (may increase with tenure)
- Competitive Salary
- Employee Stock Purchase Plan – purchase company stock at a discount!
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching Gift Program
- Educational Reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Technical Coordinator Jobs in Chicago United StatesCustomer Service Jobs in Chicago United StatesTechnical Admin Jobs in Chicago United StatesGeneral Admin & Support Jobs in Chicago United StatesIT Admin Jobs in Chicago United StatesIT Support Jobs in Chicago United StatesService Technician Jobs in Chicago United StatesIT Consultant Jobs in Chicago United States
Company
Overview
$50 Million
Synergy Value
Targeting $50 million in synergies from the merger, driving strategic growth and efficiency.
Billions Reduced
Plastic Bottle Impact
Reducing billions of single-use plastic bottles, contributing to environmental sustainability efforts.
- Headquartered in Milwaukee, weaving product portfolios from sensor-based faucets and filtered bottle fillers into turnkey building solutions.
- Financially backed as a pure-play water business, publicly traded on NYSE: ZWS, focused on doubling scale and maximizing opportunities.
- Typical projects include outfitting hospitals with hygienic flushing systems, schools with lead-reducing hydration stations, and commercial campuses with low-flow plumbing.
- Specialized in water safety, quality, hygiene, flow control, and conservation across healthcare, education, municipal, industrial, residential, and government sectors.
- Offers a suite of branded solutions, including Zurn, Elkay, Hadrian partitions, and World Dryer hand dryers, showcasing vertical integration from toilets to hand-drying.
- Continuous Improvement
- Integrity in Everything We Do
- Customer First
- Culture of Winning
- Total Associate Engagement
- Do the Right Thing
38% GHG Reduction
Carbon Emissions Intensity
Achieved a 38% reduction in Scope 1 & 2 GHG intensity since 2021, with a target to reach 50% by 2030.
64.4% Waste Recycled
Operational Waste Management
Recycled or reused 64.4% of operational waste during 2024.
32.5B Water Saved
Water Conservation
Saved 32.5 billion gallons of water and prevented 19 billion single-use plastic bottles in 2024.
86% Sustainable Revenue
Sustainable Products
86% of revenue generated from sustainable-attribute products, exceeding the 75% target.
- Maintained less than 1% hazardous waste; landfill waste reduced by 6.5% in 2024
- Validated roadmap to zero-waste-to-landfill at 5 facilities by 2030
- Invested $74 million in R&D in sustainability (goal: $90 million by 2025)
- Net-zero target: 50% reduction in GHG intensity by 2030 (Scope 1 & 2)
8% by 2025
Supplier Diversity Goal
Aim to achieve 8% supplier diversity spend by 2025, currently at 5.6% in 2024.
- Built DEI strategy on pillars: Inclusion; Recruitment & Development; Community outreach
- Established ERGs: Black; AAPI; Latinx; Women; Veterans; LGBTQ+; Early Career
- Women‑focused leadership programs and support via Women ERG
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio