Customer Service & Network Flooding Technician

Description

• Responsible for ensuring flooding feedback has been accurately recorded so that the Flooding Reporting Team are able to report on our flooding events and process the necessary GSS payments accordingly
• Ensure that Health and Safety policies and standards are adhered to at all times
• Track and manage internal flooding and external flooding incidents (within property curtilages) through to resolution, ensuring all data is entered onto FIRS in line with the business process timescales
• Track NSA performance for flooding work submitted to ensure timescales are being met. Escalate service failures to Asset Manager
• Promote further work for asset failures that are within property curtilages and track to completion. This includes reactive repairs, RIO, planned programme, CCTV investigations, reactive cleansing, hydraulic modelling, flood mitigation modelling, LYL/FOG investigations
• Supporting the Pollution Technician with their pollution and flooding investigations, including promotion of Section 81 repairs (if required) and providing cover for them in their absence, if required, assist the Pollution Technician with the preparation of Incident Summary Reports for submission to the Regulator covering ‘no impact’, ‘third party’ and non-event scenarios
• Take the lead at a local area level on flooding management, primarily focussed on incident management, recording and reporting on internal systems (FIRS)
• Work with the Planned Work Technician to ensure that MST frequencies are changed as required and MST’s are removed/added
• Take part in an Out of hours rota if required

Requirements

• Full UK Drivers Licence
• Use of computer systems which will include both MS Office
• ONC / City and Guilds in relevant subject or NVQ Waste Water Process or Sewerage Control Level 2 standard of competence or HNC / Water Diploma
• Ability to adapt to changes within the wastewater services team and able to flex activities to support the wider team
• Technical outlook and ability to analyse and administer varied data sources to make decision and or present information for action
• Ability to undertake out of hours standby duties
• 5 GCSEs at grades A-C or equivalent including Maths, English and a Science subject; or

Benefits

• Financial support services
• Share-save Scheme
• A discretionary Bonus
• Cycle to Work Scheme
• Competitive Contributory Pension
• Wellbeing support programmes
• Generous holiday allowance plus bank holidays
• A range of Group Discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance