Description

The Assistant Community Manager is the first point of contact for prospects, handling greetings, application processing, lease management, rent collection, and evictions. This role also promotes resident satisfaction and property visibility through effective communication and social‑media outreach. The incumbent works closely with the Community Manager to ensure smooth move‑ins, renewals, and resident orientation.

• Greet and qualify prospects using guest cards in Lead Management Software, adhering to Fair Housing rules.
• Assist prospects with applications, deposits, credit checks, and rental‑history verification; submit for manager approval.
• Conduct apartment showings, secure lease sign‑offs, and provide new‑resident orientation.
• Manage lease renewals, send notices, process move‑outs, apply fees, and keep software up‑to‑date.
• Collect rent, enforce lease terms, track fees, and initiate evictions when necessary.
• Respond promptly to resident complaints, questions, and service requests to maintain satisfaction.
• Follow eviction procedures, including notice issuance, court representation, and proceeding facilitation.
• Perform market research on competing properties and execute outreach marketing updates.
• Maintain an active social‑media presence for the property to boost visibility and engagement.
• Complete all required paperwork for leases, move‑ins, move‑outs, and peak periods efficiently.
• Lift or carry items up to 20 lb and operate standard office equipment.
• Work on‑site, including exposure to outdoor elements, confined spaces, heights, and potentially hazardous areas.

Requirements

Candidates must have a high school diploma or GED, or equivalent experience, and at least one year of customer‑service or apartment‑leasing experience; a background in accounting is a plus. Proficiency with Microsoft Office and project‑management tools is required, along with a valid driver’s license. The position may involve extended sitting, occasional stair climbing, and lifting up to 20 pounds, as well as operating standard office equipment.

• Ability to sit at a desk for extended periods and occasionally climb stairs.
• Capability to read documents and computer screens and hear verbal communication in person, phone, or video.

Benefits

At RPM, we’re in the business of extraordinary. We believe a people‑first approach drives success, so we offer top‑industry pay, comprehensive benefits, and clear pathways for career training and education. Join us to start your extraordinary journey today.

RPM Living provides weekly pay for on‑site associates, comprehensive health coverage, and employer‑paid mental‑health and wellness programs. Additional perks include critical‑illness, hospital‑indemnity, accident insurance, a 401(k) with a strong match, and discounted memberships for Costco, movies, travel, and more. Employees also enjoy paid time off, floating holidays, volunteer days, and participation in DEIB initiatives and employee resource groups.

• Weekly on‑site pay, comprehensive health coverage, and employer‑paid mental‑health programs.
• Critical‑illness, hospital‑indemnity, and accident insurance.
• 401(k) with generous company match.
• Discounted Costco membership, movie tickets, travel, and other entertainment perks.
• Paid time off, floating holidays, volunteer days, and DEIB/ERG participation.

Training + Development

Interview process

Visa Sponsorship

Security clearance