Home Appliances Technician

Service Technician is primarily responsible for visiting field customers and carrying out reported (requested) maintenance jobs as per the job orders received from the Call Centre/Service Application.

• Test-run the unit to ensure satisfactory completion of the service job.
• Ensure necessary tools, consumables and spares are available in the service vehicle.
• In case where additional problems are identified during inspection, the technicians shall report it to their supervisors immediately for further advice.
• Perform field service jobs as received from the Call Centre/Service Application.
• Return the job card to the service Coordinator upon returning from the field.
• Shall primarily follow customer reported ‘service needs’ recorded on the job cards.
• Maintain good relationships with customers through professional behaviour and performance.
• Obtain Customer Feedback using the prescribed form in the QMS.
• Ensure the job is completed to the customer’s satisfaction and handed over to them accordingly.
• Coordinate with the respective drivers & ensure “Vehicles Preventive Maintenance Checklist” is properly implemented.

• Strictly adhere to prescribed safety practices & use appropriate Personal Protective Equipment (PPEs) provided.
• Fast learner and ready to learn new technology and multiple products.
• Able for self-driving field service.
• Have 4-wheel driving license.
• Minimum 5 years of experience in air conditioning maintenance and or Home appliances
• Diploma in Refrigeration & air-conditioning or Home Appliances (Minimum 2 years with academic certificate).
• Good in English for communication and job process.