IT Customer Support Analyst
Kbr, Inc.
Provide desktop support for Windows 10/11 users, handling hardware/software issues
9 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Beavercreek Township, OH
Onsite
Company Size
38,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Construction services
Design
Technical Services
Turnkey
General Contractor
Sector Specialisms
Science
Technology
Engineering
Sustainability
Space Systems
Military Aircraft
Energy Industry
Government Solutions
Role
What you would be doing
desktop support
hardware maintenance
data migration
asset management
av support
ticket resolution
- Install, configure, and maintain computers, printers, and related devices within a Microsoft Windows 10/11 environment
- Perform data migration, backup, and recovery support to ensure data integrity during equipment refresh or reimage activities
- Support IT asset management by tracking hardware inventory, ensuring proper lifecycle management and accountability
- Provide hands-on support for conference room technology, A/V equipment, and video conferencing tools
- Assist in the installation and maintenance of approved software applications, ensuring compliance with corporate standards and licensing
- Contribute to process documentation, troubleshooting guides, and knowledge base articles to enhance team efficiency and service delivery
- Collaborate with network, security, server, and application teams to identify root causes and restore service functionality
- Respond to and resolve break/fix tickets and user requests while maintaining accurate documentation within IT service management systems
- Troubleshoot and resolve issues related to user access, authentication, and connectivity, escalating complex cases as needed
- Support the deployment, setup, and decommissioning of equipment across office and project site locations
- Deliver exceptional customer service with a proactive, solutions-oriented approach to problem solving
- Provide technical support to internal users for desktop hardware, software, and peripherals, ensuring timely resolution of service requests and incidents in accordance with service level objectives
What you bring
windows 10/11
active directory
office 365
bachelor’s
2+ years
customer service
- 2+ years of experience providing desktop and technical support within a Microsoft Windows 10/11 environment
- Bachelor’s degree in Information Technology, Computer Science, or a related field; additional relevant experience may be accepted in lieu of a degree
- Proven ability to diagnose and resolve hardware, software, and network connectivity issues
- Strong knowledge of IT operations, processes, and troubleshooting methodologies
- Familiarity with Active Directory, Office 365, Teams, and other Microsoft enterprise applications
- Excellent customer service and communication skills, with the ability to convey technical information clearly to non-technical users
- Highly organized and dependable, with strong problem-solving and time-management abilities
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1901
Century-long legacy
The company has an over-100-year history, tracing back to its origins in 1901.
S&P 400 Rank
Selective public index membership
Trades publicly on the NYSE and is part of the S&P 400 stock market index.
Multi-billion USD
Annual revenue scale
Generates annual revenues in the multi-billion dollar range across diverse markets.
- Designs and builds complex facilities — from LNG plants and refineries to military bases and naval infrastructure.
- Operates mission‑critical projects: NASA ISS payload operations, astronaut health research, JWST integration, space‑instrument R&D.
- Offers full EPC and life‑cycle services: engineering, procurement, construction, logistics and proprietary tech licensing.
- Supports defense and intelligence sectors with systems engineering, base‑operations, C5ISR, cyber, and mission planning.
- Has completed landmark acquisitions (BE&K, Wyle, SGT, Centauri, Frazer‑Nash, LinQuest) to expand aerospace, gov‑tech and space capabilities.
- Versatile footprint: tackling offshore oil‑&‑gas, chemical processing, sustainable energy and cutting‑edge digital transformation.
- We Deliver – uncompromising in our commitment to deliver innovative, high‑quality, technology‑led solutions and exceptional, sustainable value for all our stakeholders.
- We Value Our People – creating work environments in which every member feels safe, supported, respected, trusted and valued, with opportunities to belong, connect and grow.
- We Are People of Integrity – valuing honesty, trust, courage, fairness, prudence and tenacity; doing what’s right for the planet, communities and our people.
- We Are a Team of Teams – valuing collective achievements over individual, powering operational excellence as ONE KBR.
- We Empower – empowering people with shared purpose, the right tools and culture, trusting them as independent decision‑makers who own their work.
Carbon Neutrality in 2019
Achievement
The company achieved carbon neutrality for its operations and business travel, verified by an independent third party.
Net-Zero by 2030
Target
The company aims to reach net-zero carbon emissions across operations and business travel by 2030.
AAA ESG Rating
Recognition
Received an AAA rating from MSCI for exceptional management of environmental risks in 2023.
America’s Climate Leaders
Recognition
The company was recognized by USA Today as one of America’s Climate Leaders in 2023 for reducing its carbon footprint.
- Integrated sustainability into Zero Harm safety culture via 10 key Sustainability Pillars aligned with UN SDGs.
- Published 2019 Sustainability & Corporate Responsibility Report, measuring baseline and offsetting via wind farm and Plastic Bank credits.
- Supports carbon‑recycling (e.g., engineering services for LanzaTech) and clean‑energy initiatives (e.g., UK Net Zero Innovation Portfolio and projects like Arafura rare‑earth net‑zero pathway).
33% board female
Gender Diversity on Board
Increased representation of women on the board from 20% in 2019 to 33% in early 2020.
33% female leadership
Leadership Team Diversity
Expanded female representation in executive roles from 10% in 2019 to 33% in 2020.
- Linked ESG achievements—such as diversity targets—to executive compensation starting in 2021.
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